Windows System Engineer

Overview

At Criterion Systems, we developed a different kind of business—a company whose real value is a reputation for excellence built upon the collective skills, talents, perspectives, and backgrounds of its people. By accepting a position with Criterion Systems, you will join a group of professionals with a collaborative mindset where we share ideas and foster professional development to accomplish our goals. In addition to our great culture, we also offer competitive compensation and benefit packages, company-sponsored team building events, and advancement opportunities. To find out more about how Criterion can help you take your career to the next level please visit our website: www.criterion-sys.com. Criterion Systems is a Military/Veteran Friendly Company therefore we encourage Veterans to apply.

Responsibilities

We are seeking to hire a Windows System Engineer to support a government customer in Las Vegas, Nevada.

The candidate will be part of the Cyber Security Network Operations team supporting a 24x7x365 operational environment. The position requires communication with customers via email and phone regarding service outages and support requests. In addition to providing and documenting any updates of service tickets and track problem resolution. The candidate will also support enterprise cybersecurity operations and call center teams by monitoring network hardware and applications, and execute engineering tasks to resolve issues. Applicant must be a positive, flexible, self-starter requiring minimal supervision, and able to excel in a fast-paced environment. Communication skills are critical with the ability to verbalize and provide documentation to both technical and non-technical audiences. Applicants must be detail-oriented and have the ability to multi-task effectively.

Duties, Tasks & Responsibilities

• Follow up on technical issues with operations and call center teams and all stakeholders in resolution process.
• Support software and hardware issues and ensure stable system performance.
• Execute systems administration tasks in support of system performance tuning on workstations, applications or network infrastructure in support of Microsoft Windows operating systems services
• Observe industry best practices, standards, and procedures.
• Partner with other team members to integrate Linux/Unix services with Microsoft Windows systems
• Support maintenance and monitoring of the system/server infrastructure to include patching, system upgrade, backup, and configuration
• Conduct problem management process (root cause analysis) attempt to determine the real or underlying cause of an incident in order to prevent future recurrences
• Support forensic analysis, triage, and break fix of system server/server related trouble tickets.
• Perform account management, including user account creation and deletion.
• Perform certification and professional development training to remain current on technologies and to improve skill sets and efficiency.
• Work efficiently within a team or independently.

Qualifications

Required Experience, Education, Skills & Technologies

• Five (5) years’ relevant experience.
• Bachelor’s Degree in Computer Science, Information Technology or related engineering discipline. Bachelor’s Degree can be substitute with 4 years of work experience in computer and information technology related field.
• U.S. Citizenship is required.  No dual citizens permitted
• Compliance with NIST/NICE 800.1 within six months of hire.
• This position may require shift work based on operational requirements
• Some limited travel required < 10%
• Strong problem solving and root cause analysis skills
• Customer service focus, and strong interface/communication skills
• Ability to ask relevant questions of customers and engineers in support of problem resolution.
• Ability to work independently with little supervision.
• Ability to follow procedures and work instructions to perform tasks
• Identify process gaps and pro-actively improve system inefficiencies
• Excellent written and verbal communication skills.

Preferred Experience, Education, Skills & Technologies

• Enterprise work experience supporting multiple locations
• Extensive experience with Windows servers in production (physical and virtualized) environments
• Vulnerability Mitigation
• Commvault Experience Preferred
• Intermediate/Expert level experience with VMware and Nutanix, clustering, install, configuration
• SCCM
• CyberArk
• Troubleshooting skills must be intermediate to expert level
• Experience and/or familiarity with software and system lifecycle methodologies, (e.g ISO, CMMI, ITIL, Agile, SAFe)
• STIG, ST&E, vulnerability management, CCRI
• PowerShell
• Knowledge of Active Directory/DHCP/DNS/Group Policy Management
• Imaging and Application Deployment
• MS Application Support
• Windows Server 2012 through current
• Windows Desktop, Win10/Win11
• Exchange/Outlook
• Knowledge of Remedy and ServiceNow
• Experience working in a hybrid environment (Linux/Windows)
• Intermediate experience with system hardening

Security Clearance Level:

• Ability to obtain a clearance (Active DOE Q OR TS clearance preferred).

Work Schedule:

• Full-time on-site 

Benefits Offered

• Medical, Dental, Vision, Life Insurance, Short-Term Disability, Long-Term Disability, 401(k) match, Tuition/Training Assistance, Parental Leave, Paid Time Off, and Holidays.

Criterion Systems, LLC and its subsidiaries are committed to equal employment opportunity and non-discrimination at all levels of our organization.  We believe in treating all applicants and employees fairly and make employment decisions without regard to any individual’s protected status:  race, ethnicity, color, national origin, ancestry, religion, creed, sex/gender, gender identity/gender expression, sexual orientation, physical and mental disability, marital/parental status, pregnancy (including childbirth, lactation, and related medical conditions), age, genetic information (including characteristics and testing), military and veteran status, or any other characteristic protected by law. For our complete EEO/AA and Pay Transparency statement, please visit https://careers-criterion-sys.icims.com/.