Crocs Inc: eCommerce Product Specialist

A world leader in innovative, casual footwear, Crocs, Inc., is dedicated to the future of comfort. Our original and most famous style, the Classic Clog, is instantly recognized around the world — and for good reason: since 2002, we’ve sold more than 600 million pairs in over 90 countries! We achieved our status as a global leader in the casual footwear category by taking an inherently simple approach to uniting style, modern comfort, and value.  

Every day, we make a choice to have an open mind and look on the bright and colorful side of life. We embrace and celebrate the uniqueness in everyone, inviting the world to Come As You Are! 

The Product Specialist is an ecommerce technology guide who will improve the product management activities of our global digital platform team.  The primary responsibility for this person will be to steward the continued growth and development of the brand’s global ecommerce platforms with focus on the HEY DUDE brand. The ideal candidate has experience with other B2C business and/or providing services and solutions to B2C businesses. The Product Specialist will partner with our cross-functional teams (Customer Experience, Merchandising, Project Management, Dev/Ops, Digital Marketing, Analytics, and our Regional Leads) to implement core eCommerce strategies for all features, functions, and improvements and will help to mature and expand our Product Management organization.

WHAT YOU'LL DO

• Assist the Sr. Manager, Product Management in implementing the product roadmap for your areas of responsibility focusing on increased conversion, easy shopping, revenue growth, profitability, customer happiness, attrition, and retention. Gather ideas and requirements from customers and partners across teams to define market opportunities and customer expectations.
• Build user stories, requirements, functional specifications, use cases and training materials for new features. Partner with regional teams to train and troubleshoot feature releases.
• Collaborate with our Project Management Team to sponsor new projects throughout the development lifecycle: clearly define the scope of work, approve relevant designs, support User Acceptance Testing, define any training needs, and champion launch preparations.

• Monitor and identify customer needs staying current on industry standards/trends and respond by adjusting user experience accordingly. Monitor key business and customer metrics to ensure an always optimized site.

• Work with analytics to define data to be collected regarding the product and prioritize their collection. Build postmortem reporting for all features, functions and improvements. Recommend new or enhanced products based on success and findings.

WHAT YOU BRING TO THE TABLE

• Bachelor’s degree in marketing, business, Information Technology, Computer Science or equivalent.
• 2 years of strong demonstrable history of working closely with business operations to identify business opportunities and requirements and deliver measurable products and features that meet those needs in a role as a Product Owner and Project Manager in a software development /e-commerce environment.

• Knowledge of the way consumers shop online, with 2-4 years exposure to eCommerce is a plus
• Experience in A/B testing in terms of performance, conversion, and engagement optimization
• Ability to quickly understand, simplify, internalize and communicate complex or technical concepts
• Emphasis on user-driven product design and data-driven refinement
• Demonstrated experience handling partner needs against limited resources, while maintaining consensus
• Articulate and collaborative, with an ability to effectively communicate using data
• Strong rapport with technical teams and an understanding of the full software-development lifecycle
• High level of competency and familiarity with Google Analytics, Adobe, Jira, and/or similar analytic tools and tracking tools
• Familiarity with Shopify or Shopify Plus preferred
• Experience with agile project management is a plus
• Desire to learn about international markets and localization techniques
• Passion for online shopping, fashion, online retail environments
• 20% to 30%

Crocs is an Equal Opportunity Employer committed to a diverse and inclusive work environment.  

Title: Product Specialist (HEYDUDE)

Job Level: Individual Contributor

Career Level: CL4 

Salary Range: $75,000 - $85,000 

Workplace Persona: Collaborator (hybrid work schedule; in office 60-80%)

This position is eligible to participate in a company incentive program.  

This position is eligible for company benefits including but not limited to medical, dental, and vision coverage, life and AD&D, short and long-term disability coverage, paid time off, employee assistance, participation in a 401k program that includes company match, and many other additional voluntary benefits.  

Salary : $75,000 - $85,000