What are the responsibilities and job description for the AM Housekeeping Supervisor position at Croft Hospitality?
Overview
Assist with oversight and coordinating of daily operations of the housekeeping department to ensure highest standards for cleanliness, product quality, and guest service for the hotel.
Duties and Responsibilities
● Answers telephone and radio with professionalism and responds to all request promptly.
● Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
● Train, supervise and educate new employees on cleaning procedures and safety processes.
● Inspect work performed to ensure that it meets specifications and established standards and complete required documentation.
● Assist Executive Housekeeper with department morale and maintain work pace at acceptable level to meet payroll budget
● Provide support and assistance to the Executive Housekeeper with the biannual QA Audit including assigned special projects required by the brand.
● Make recommendations to Executive Housekeeping Manager regarding improved methods and procedures to have a positive impact on guest/associate satisfaction.
● Plan and prepare daily work and conduct a daily stand-up upon their arrival for their shift.
● Perform or assist with cleaning duties when necessary.
● Investigate complaints about service and equipment, and take corrective action
● Coordinate activities with Front Desk and Maintenance to ensure that services are provided in an efficient and timely manner
● Check equipment to ensure that it is in working order.
● Inventory stock to ensure that supplies and equipment are available in adequate amounts based on occupancy levels – notify manager of inventory needs.
● Evaluate employee performance and recommend personnel actions such as promotions, transfers, discipline actions and dismissals.
● Confer with staff to resolve performance and personnel problems, and to discuss company policies.
● Actively monitor daily workload to include effective project management and staffing levels
● Notify management of repair work, painting and general maintenance issues
● Advise desk clerks of rooms ready for occupancy in a timely manner.
● Assist Executive Housekeeper with administrative functions or other tasks left for the night.
● Promote excellent guest/associate rapport by reacting promptly, efficiently and courteously to all requests.
● This job description reflects management’s right to assign or reassign duties and responsibilities to this job at any time.
● Performing General Physical Activities
● Clean rooms and public space areas
● Supervise housekeeping staff
● Work closely with Front Desk on guest request
● Organize and stock inventory
● Effectively train current and new employees
● Ensure productivity and staffing levels to meet payroll budget
● Team building
Qualifications
● Working knowledge of the English Language
● Professional in appearance and demeanor
● Customer Service
● Basic computer skills – keyboarding and mouse navigation
● Previous cleaning and supervisory experience required
● Must be available to work nights, weekends, and holidays
Additional Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to walk; use hands to finger, handle or feel; reach with hands and arms; stoop, kneel, crouch, or crawl; talk or hear; and taste or smell. The employee frequently is required to stand and climb or balance. The employee is occasionally required to sit. The employee must frequently lift and/or move up to 25 pounds and occasionally lift and/or move 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
While performing the duties of this job, the employee is frequently exposed to humid conditions. Employee may be exposed to contaminants, disease or infections. The employee is occasionally exposed to toxic or caustic chemicals. The noise level in the work environment is usually quiet.
Hours necessary to perform at the required level are typically 30-40 weekly, varying days Monday – Sunday
