PM-Room Attendant

PRIMARY PURPOSE OF THE JOB

Service and turndown guestrooms ensuring Firmdale exceptional standards whilst remembering the finest details throughout the hotel

SUMMARY OF DUTIES AND RESPONSIBILITIES: 

• Highly attentive to small details.
• Work as part of a team.
• Good communication with supervisor. 
• Knowledgeable of the housekeeping etiquettes as per Firmdale SOP’s.
• Good understanding of Firmdale’s customer service.
• Use correct cleaning chemicals and microfiber cloths for designated surfaces, according to Firmdale’s requirements.
• Ensure security of any assigned guest room keys.
• Inform your supervisor and log immediately of any lost property items found.
• Report immediately any damages or maintenance issues to Floor Manager.
• Understand the DND procedure.
• Work at an efficient pace to ensure guests rooms are completed on time.
• Liaise with the linen porters regarding what linen and equipment is needed in the pantry.
• React to any guest requests.
• Ensure that rooms not serviced are reported to the Floor Manager.
• Ensure your pantry is clean.
• Knowledgeable of all the different types of beds and linen, to be used accordingly.
• Make bed as per Firmdale SOP’S.
• Bring reject or abused linen to the attention of the Floor Manager.
• Replace guest supplies and towelling as per Firmdale’s SOP’s.
• Report any guest requests to the Floor Manager.
• Check just before the end of your shift if any rooms require service. 
• Knowledgeable of hotel fire and emergency procedures.
• Maintain a clean, safe hazard free work environment at all times.
• Keep corridors, stairways and all public and working areas clean and tidy at all times.
• Understand the emergency procedures for the entire Hotel.
• Follow the security procedure to protect both guest and hotel property. To be responsible for any keys given out.
• Maintain high standard of personal hygiene and appearance at all times.
• To be polite and deferential to guests at all times.
• To have thorough knowledge of the hotel and the company.
• To carry out any other reasonable duty to assist in the smooth running of the company.

To carry out any other tasks required from time to time by management.

Comply with all company procedures as issued by management and/or as laid down in your terms & conditions of employment.