Wire Transfer Manager

Who We Are:

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker's list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple - our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite

What we're looking for:

The Wires Transfer Manager will be responsible for the supervision and support of the Wires Transfers team and processes. The role is responsible for ensuring the team is processing wires timely and accurately, while also working to fine tune processes and procedures to allow for scaling.

Our culture welcomes new ideas, and we encourage out-of-the-box thinking. We want to build leaders that want to grow with us, help us grow our company, and join us as we continue to be one of the top innovators in the fintech space.

Responsibilities:

• Responsible for the supervision of Wires Transfer Associates who process high value payment instructions and any subsequent wire-related investigations.
• Monitor wire payment processes.
• Ensure the team is maintaining accuracy while processing a high volume of wires.
• Oversee daily reconciliations.
• Analyze existing processes to develop strategies, procedures and/or policies to maximize team efficiency.
• Manage special projects which may involve coordination with other departments.
• Provide training to staff on all operational processes and Bank initiatives .
• Monitor the team's performance and provide coaching as needed to maintain consistent team engagement.

Qualifications:

• High School diploma or GED required. Associates or Bachelor's Degree preferred.
• Prior experience processing wires through Swift preferred.
• 3 to 7 years in a banking manager/supervisor role.
• Strong Wires experience and knowledge of regulatory requirements.
• Ability to work across levels of management and to effectively lead teams.
• Excellent interpersonal and customer service abilities.
• Ability to work effectively while multi-tasking in a high-volume environment.
• High attention to detail.
• Exemplary organizational, analytical and communication skills.
• Excellent PC skills.
• Project management capabilities.
• Self-educator with the ability to apply knowledge obtained.
• Commitment to the highest ethical standards and the ability to maintain confidentiality.

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