What are the responsibilities and job description for the Counter Sales position at Cross Technologies Inc.?
Description
JOB SUMMARY
Serve counter customers and provide overflow support to phone customers in a retail environment. Perform shipping/receiving functions and fabricate assemblies.
ESSENTIAL FUNCTIONS
A. Provide exemplary customer service and sales to counter customers by prompt, knowledgeable, accurate and courteous responses to customer requests, and provide support to phone customers when needed.
B. Fabricate tube and hose assemblies to customer specifications while meeting Parker and Cross Company standards.
C. Perform all inventory control related functions including shipping, receiving, cycle counting, and reconciliation.
D. Maintain a safe, clean, and organized warehouse.
E. Negotiate prices with customers to secure desired business while maximizing gross profit margins on all transactions.
F. Continuously improve and apply product knowledge to become recognized by customers and Account Managers as technically proficient.
ADDITIONAL RESPONSIBILITIES
Customer Service/Inside Sales/Hose Assembly
1. Process counter customer orders to meet company performance matrix guidelines.
2. Respond to inquiries about technical services and product training, product availability, pricing, credit terms, FOB terms, delivery, product selection, & related information.
3. Issue quotes using Trend and Microsoft Office.
4. Understand the needs of customers and be able to specify and fabricate hose assemblies to satisfy them profitably.
5. Able to meet technical expertise levels as follows:
- Recognize information required to properly specify a hose or other related product
- Recommend the appropriate hose and related products based on information furnished by the customer
- Read engineering drawing and dimensional specifications
- Recognize major features, advantages, & benefits of our products
- Pass Hose Certification requirements and earn Parker PTC certifications.
B. Other
1. Communicate all significant customer and supplier issues to Retail Sales Manager.
2. Complete all assigned individual performance and development goals.
3. Perform various, miscellaneous tasks and projects as directed.
EDUCATION & EXPERIENCE
1. Prefer one year experience with basic warehouse equipment and procedures
2. High School diploma or GED required
REQUIRED BEHAVIORAL COMPETENCIES
1. Team work oriented
2. Customer focused
3. Ability to multi-task
4. Self-Motivated
5. Mechanical aptitude
6. Problem solving abilities
7. Good judgment
8. Handle stressful situations well
9. Responsive
10. Creative
11. Ability to work with limited supervision
12. Communication
13. Organization
14. Detail oriented
REQUIRED FUNCTIONAL COMPETENCIES
1. Basic math - particularly addition and subtraction of fractions
2. Basic reading skills
3. Basic PC-MS office skills
4. Basics of warehouse operations and terminology
PHYSICAL & MENTAL REQUIREMENTS
1. Ability to lift 50 lbs.
