Loan Processor Assistant

CrossCountry Mortgage (CCM) is a top-10 retail mortgage lender with more than 8,000 employees operating 600 branches across all 50 states. We have been recognized eight times on Inc. 5000’s Fastest-Growing Private Companies in America and have received countless awards for our standout culture. Through our dedication to getting it done, we make every mortgage feel like a win.

A culture where you can grow! CCM has created an exceptional culture driving employee engagement, exceeding employee expectations, and directly impacting company success. At our core, our entrepreneurial spirit empowers every employee to be who they are to help us move forward together. You’ll get unwavering support from all departments and total transparency from the top down.

CCM offers eligible employees a competitive compensation plan and a robust benefits package, including medical, dental, vision, as well as a 401K with an employer match. We also offer company-provided short-term disability, an employee assistance program, and a wellness program.

Position Overview:

The Loan Processing Assistant assists CrossCountry Mortgage, LLC’s (“CCM”) Loan Originators by providing them with daily support. The Loan Processing Assistant pulls and analyzes customer credit, reviews income, asset documents and understands how to structure a loan.  This position also involves running DU, stacking and submitting files, requesting, and clearing underwriting conditions, as well as communicating with borrowers and realtors.

Job Responsibilities:

• Primary contact between clients and Loan Originators.
• Managing manager calendars.
• Team leader assistant.
• Loan Partner II assistant.
• Taking application information over the phone and scheduling appointments.
• Request and obtain referrals from all current and potential clients.
• Submit complete loan applications for each customer file.
• Schedule realtor appointments for the assigned Loan Originators.
• Track all requested documents in Encompass.
• Review received documentation within 24 hours for discrepancies, omissions, asset and income verification and Encompass updates based on verified information.
• Work with Loan Originators to resolve any problems with files and documents.
• Comply with Company policy and procedures to ensure all files are complete.
• Attend all branch/team meetings.
• Comply with applicable state and federal compliance guidelines.

Qualifications and Skills:

• Two years of professional office experience.
• One year of mortgage or banking industry experience.
• NMLS License Required under the terms of the S.A.F.E. Act of 2008 (“SAFE Act”).
• [Insert State Here] License under the terms of the SAFE Act.
• General knowledge of FNMA, FHLMC, FHA, VA, GNMA and USDA guidelines.
• Prior Encompass LOS system experience or other mortgage processing software.
• Proficient in Microsoft Office (i.e. Word, Excel, Outlook, PowerPoint).
• Strong organizational skills and attention to detail.
• Ability to prioritize, meet deadlines under minimal supervision.
• Available to work varying hours and overtime as needed.
• Strong verbal and written communication skills.
• Excellent customer service and a positive attitude.
• Ability to work under minimal supervision, dependable and self-motivated.

This job description is intended to convey information essential to understanding the scope of the job and the general nature and level of work performed by job holders within this job. However, this job description is not intended to be an exhaustive list of qualifications, skills, efforts, duties, responsibilities or working conditions associated with the position.

CrossCountry Mortgage, LLC offers MORE than a job, we offer a career. Apply now to begin your path to success! https://crosscountrymortgage.com/about-us/careers/apply/

CrossCountry Mortgage, LLC. (NMLS3029) is an Equal Opportunity Employer committed to workforce diversity. Qualified applicants will receive consideration without regard to race, religion, color, orientation, gender, age, national origin, veteran status, disability status or marital status. Employment is contingent upon successful completion of a background investigation. CrossCountry Mortgage, LLC. is an FHA Approved Lending Institution and is not acting on behalf of or at the direction of HUD/FHA or the Federal government. To verify licensing, please visit www.NMLSConsumerAccess.org.