Front Office Assistant (OBOT)

Company Description:

Crossroads was founded on May 5, 2005 to serve a patient population battling with opioid addiction. Since its founding in 2005, we have been a physician led healthcare organization. The company has grown rapidly and now includes 90 treatment centers in 10 states. Each member of the Crossroads team specializes in an area that supports the recovery of over 26,000 patients, monthly. Crossroads' clinical staff includes physicians, pharmacists, counselors, nurses, and other service coordinators. Along with medication management, our staff works closely with each patient to create an individualized treatment plan aimed at building recovery and relapse prevention skills.

This position is based primarily out of Johnstown. Travel is expected to clinic locations in Altoona, Somerset, and Altoona. Mileage reimbursement is provided.

***Must have flexible schedule including some evening and weekend shifts***

Position Summary:

We are seeking a compassionate and strong Front Office Assistant to join our team for our OBOT (Office-Based Opioid Treatment Program) in Charlottesville, VA. Front Office Assistants are responsible for the overall efficient operation of individual clinical sites including, but not limited to preparation of all materials needed to run the clinic, execution of the patient experience during clinic and thorough follow-through with post-clinical tasks.

Essential Duties and Responsibilities include the following and other duties that are assigned:

• Maintaining daily financial records, files and reconciles deposit verification and reporting documents
  essential to the clinic's operation
• Prepares daily revenue report and submits to corporate office daily
• Makes bank deposits
• Complete all facility prep work related to charting, drug screening and lab work (if applicable)
• Ensure all post-clinic tasks have been completed
• Works with the manager and other staff in the coordination of intake and treatment
• Assist's manager in the preparation of reports, budgets, grant applications, and formal communications
  with outside agencies and individuals
• Provides clerical and logistical support with respect to regulatory agencies and reporting requirements,
  records meetings (minutes) and committee assignments
• Answers phone in a timely and professional manner. Records caller information and/or referral
  information as required. Forwards calls to appropriate staff member as necessary
• Maintains confidentiality as required by State and Federal Law (42CFR2, HIPAA, etc.)
• Maintains a friendly, yet professional attitude towards patients and must be consumer focused
• Ensure the facility is always presentable by assisting with daily cleaning duties including, but not limited
  to, wiping down counters, cleaning glass, emptying trash and running vacuum.
• Other tasks as requested by their manager
• Travel may be required

Position Requirements:

The most qualified candidates will possess the following:

• High School Diploma required (associate's or bachelor's degree preferred).
• Minimum of one-year experience in healthcare/addiction treatment preferred.
• No legal impediments to serving in a licensed opiate treatment program.
• Must have a valid driver's license.
• Regular local travel is required.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each
essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill,
and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities
to perform the essential functions.

Position requires constant mental alertness, attention to detail, and high degree of accuracy required in completing all assignments. Strong problem-solving skills. Smart, driven, exceptional work ethic. Must be able to follow oral and written instructions and follow -through on all assignments. Excellent organizational skills. Highly detailed-oriented. Ability to work well in a group setting and independently.

Education and/or Experience: High School Diploma or equivalent is required. Preferred candidate will have at least one (1) year in Office Management (preferably in healthcare field) or equivalent, including experience in cash handling.

Language Skills: Ability to read, analyze, and interpret human service periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Excellent communication and interpersonal skills.

Mathematical Skills: Ability to calculate figures and amounts such as percentages, mean, mode and median ability to draw and interpret graphs.

Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to talk or hear. The employee regularly is required to stand, walk, sit, use hand to finger, handle or feel objects, tools, or controls; and reach with hands and arms.

The employee occasionally lifts/carries paperwork, files, office supplies, up to 20 lbs., pushes/pulls exerting up to 5-10 lbs. force, opening doors, file drawers, pushing files in drawers, and kneeling/crouching and/or ability to reach lower file drawers, file stretching to store of retrieve materials. Specific vision abilities required by this job include close vision and the ability to adjust focus. Frequent sitting at desk or computer while typing, completing paperwork, or meeting with patients.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Normal office environment where there is no physical discomfort cue to temperature, dust, noise and the like. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

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