What are the responsibilities and job description for the Data Center Technician (Sacramento, CA) position at Crowdstrike?
At CrowdStrike we’re on a mission - to stop breaches. Our groundbreaking technology, services delivery, and intelligence gathering together with our innovations in machine learning and behavioral-based detection, allow our customers to not only defend themselves, but do so in a future-proof manner. Because of that we’ve earned numerous honors and top rankings for our technology, organization and talent. Our culture was purpose-built to be remote first, and we offer flexible work arrangements to help our people manage their personal and professional lives in a way that works for them. If you’re ready to work on unrivaled technology with a team that makes a difference every day, let’s talk.
About the Role:
- This is an onsite role located near Sacramento, CA
- Unbox, inventory, and deploy servers, storage, and other equipment in racks/cabinets in data centers
- Cable copper, fiber, and power between servers and end points
- Troubleshoot failed components
- Manage vendors by producing clear and supported bug reports and troubleshooting problems
- Manage supplemental onsite data center contractors
- Produce periodic status reports on utilization, progress, downtime, performance and costs.
- Work with capacity planning and sales to ensure support needed growth
- Gather historical trends to use for forecasting growth.
- Troubleshoot performance problems
- Work with service teams to optimize performance
- 4 years’ experience preferred with direct experience managing servers and/or data centers to support business goals
- Understand and follow optimal standards for cabling
- Familiar with copper and optical network cabling
- Understand power cabling and relationship between Volts, Amperes, Watts.
- Document structured cabling
- Document rack placement
- Document vendor, model, serial numbers
- Lift up to 75 lbs
- Familiar with torquing and methods for securing servers in data center cabinets
- Familiar with command line interfaces
- Basic familiarity with Linux and other common operating systems
- Working knowledge of Excel and able to produce reports
- Familiar with server, storage, and Internet technologies
- Ability to communicate technical detail into succinct and fact-based business terminology, both verbally and in writing
- Customer-focused mindset, with demonstrated skill in managing expectations, providing proactive status updates, and producing high-quality work product
- Ability to use independent judgment to make sound, justifiable decisions and take action to solve problems
- Strong leadership skills with demonstrated ability to prioritize and execute in a methodical and disciplined manner
- Aversion to buzzwords
- Ability to plan, organize and prioritize work independently and meet deadlines
- Ability to work in a collaborative, team environment
- Knowledge with routing systems such as Cisco, Linux, Arista.
- Familiarity with PDUs (“Power Distribution Units”)
- Experience running large scale operations in a datacenter
- Remote-friendly culture
- Market leader in compensation and equity awards
- Competitive vacation and flexible working arrangements
- Comprehensive health benefits 401k plan
- Paid Parental Leave, including adoption
- Wellness programs
- A variety of professional development and mentorship opportunities
- Open offices have stocked kitchens, coffee, soda and treats
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