Change Control Analyst

Position Title - Change Control Analyst (T3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Overall duty is to coordinate and or manage maintenance events within Crown Castle Fiber's Network such that we minimize disruption to our customer base, and ensure that each affected customer's service is restored in timely manner.

Responsibilities

• Maintenance Coordination- Internal and Vendor Maintenance Management.
• MOP Assessment
• Maintenance Event Approval
• Impact Analysis- Circuit Impact Research, Assessment, and Validation
• Conflict Assessment-Internal, External Maintenance & Network Outage Conflict Resolution
• Internal, Vendor and Customer Scheduling & Coordination
• Research customer Information to ensure each customer is properly notified
• Proactive Customer Communication & Notifications
• *CM Support Line - for logging maintenance progress in the field.
• *Diagnose, troubleshoot, and clear alarms as reported by our NMS events logs, as a result of Change Management activity
• Serve as the primary point of contact for all Change Management SA inquiries
• Various Record Validation Projects
• On-Call Rotation
• *Weekend Work

Job Knowledge

Required

• Hands on Experience and working knowledge within the following areas: SONET, IP protocols and routing, Layer 2 switching, WDM, Dark Fiber services and OTDR testing.
• 3-5 years telecommunications experience required.
• Good judgment, concentration, and decision-making skills
• Display good customer service techniques with a strong commitment to Customer Care, as the customer's advocate.
• Extreme attention to detail
• Good organizational skills
• Ability to multitask
• Must possess a positive attitude
• Cross functional team player

Experience with:

• Cisco routers and switches
• Cisco ONS
• Lucent DMX
• Juniper MX and EX series
• Experience with MRV
• Experience with BGP, IPv6, and or JUNOS a plus

Experience/Education

Required

• Solid experience with standard MS Office Product Set
• NMS alarm monitoring
• Working Knowledge within a Circuit Inventory System- IE. OSP Insight and Netcracker
• NOC or Ops experience
• Nortel 6500/5200
• Lambda Unite
• Infinera

Desired

• 2-4 years related Service Provider experience

This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.

For New York state residents the hiring range offered for this position is $60,240- $86,595 annually. In addition to salary, employees are eligible for an annual bonus of up to 10% of annual salary. Employees (and their families) are eligible for medical, dental, vision, and basic life insurance. Employees are able to enroll in our company's 401k plan. Employees will also receive 18 days of paid time off each year and 12 paid holidays throughout the calendar year.

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