Network Operations Technician

Position Title: Network Operations Tech (T3)

Company Summary

Crown Castle is the nation's largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand-connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we're the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.

We offer a total benefits package and professional growth development for teammates in any stage of their career. Along with caring for our teammates, we're an active member in the communities where we live, work and do business. We have a responsibility to give back, which we do through our Connected by Good program. Giving back allows us to improve public spaces where people connect, promote public safety and advance access to education and technology.

Role

Technician in the National Network Operations Organization that is responsible for the installation, testing, and maintenance of high-speed fiber optic transmission equipment, circuits and small cell networks. Typical responsibilities are small cell circuit delivery, resolution of reactive maintenance/change management tickets as well as the completion of preventative maintenance and quality review tasks.

Responsibilities

• Perform all activities in a manner to ensure the safety of yourself, team, customers and the public.
• Respond to all network outages, impairments and emergencies in assigned area.
• Complete all required preventative maintenance inspections to Crown Castle standards.
• Work with fiber optic related test equipment including Network Tester, OTDR, Optical Power Meter, Optical Fiber Identifier and Multimeter.
• Operate and understand RF and Small Cell related test equipment, such as Antenna/PIM analyzer, RF power meter, Spectrum analyzer and a Signal generator.
• Perform advanced analysis and troubleshooting of issues while assisting the NOC and customers.
• Perform site survey and quality review of remote locations to ensure company standards are met.
• Perform both hardware and software updates and/or changes to remote site equipment as necessary.
• Operate PC or similar devices to gain access to Network nodes and Small Cell Network elements as well as assigned administrative tasks.
• Work efficiently and effectively with cross-functional departments and peers.
• Responsible for compliance with All Crown Castle policies and procedures.
• Participate in on-call rotation schedule for nights and weekend coverage.
• Safe work practices must be followed along with integrity and quality.

Education/Certifications/Licensure

• High School Degree or equivalent required
• Associates or two-year Technical degree strongly preferred
• Wireless/Wireline Operations, Ethernet certification or equivalent military experience preferred
• Possess a valid state driver's license with a non-negligent driving record

Other Skills/Abilities

• Ability to safely drive and operate a Crown Castle boom truck in the public right of way.
• Ability to communicate both verbally and in writing in a clear and concise manner
• Ability to work in Web Based ticketing and network monitoring systems
• Ability to work independently with minimal guidance, while managing time for maximum efficiency.
• Knowledge of radio transmitters, receivers, antennas, electronic and fiber optic theory

Experience/Minimum Requirements

• Two (2) years experience working as a field technician in the communications industry.
• Experience with fiber optic testing or Wireless/Wireline Operations OSP/ISP experience. Knowledge of Coax and Low voltage trouble shooting

Organizational Relationship

Reports to: Manager Network Operations

Title(s) of direct reports (if applicable): N/A

Working Conditions:

Works in the Public right of way, exposure to extreme weather, radio frequency, general public. Physical demands of lifting up to 75 pounds, stooping, and climbing ladders. Available to work after hours, weekends, Holidays and On-Call Duty as conditions require. This position will be swing shift hours and possibly weekends.

May be required to travel and be away from home location, for extended periods of time.

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