Sales Operations Data Analyst

Position Title: Sales Operations Data Analyst (P2)

Company Summary

Crown Castle works around the country to build and maintain the infrastructure behind the world’s most revolutionary technologies. As the largest shared infrastructure provider in the United States, Crown Castle owns, operates and leases more than 40,000 cell towers, 80,000 small cells and over 80,000 route miles of fiber across every major US market. This nationwide portfolio of communications infrastructure connects cities and communities to essential data, technology and wireless service – bringing information, ideas and innovations to the people and businesses that need them. Crown Castle is a NYSE S&P 500 and Fortune 500 company and one of the largest Real Estate Investment Trusts in the United States with an enterprise value of approximately $100 billion.

Position Summary:

The Sales Operations Analyst leads data-informed projects that support Client Services’ leaders to maximize the productivity and effectiveness of the commercial organization. The analyst collects requirements to diagnose business opportunities and works cross-functionally to interpret, analyze, and make recommendations for data-driven business decisions. The analyst will be required to build and maintain reports using SQL, PowerBI, VBA, and Excel. This role should bridge communication between the data and the business in order to provide insights to support the best possible decision making.

Essential Job Functions

• Leads requirements gathering with client service leaders and internal partners to understand their needs, shapes opportunity definition and co-creates pathways for resolution.
• Develops analytical solutions and identify data trends by creating dashboards that generate actionable insights. Provides recommendations on reporting data insights and trends to better support business objectives.
• Develops operational solutions that meet business objectives. Understands business processes and acts as subject matter expert on department’s use of systems, reports & tools.
• Support client service teams including churn forecasting, account assignment and governance, churn reduction strategy, and other related activities.
• Develops process improvements to remove manual processes. Partners with Digital Transformation for process solutions or system enhancements.
• Performs analysis and insights to support client service leaders in making data-driven decisions, reviewing trends, and applying a different approach/resolution.
• Assesses and implements improvements to client services’ back-office processes by supporting internal teams. Identify gaps and determine best practice to work efficiently and effectively to deliver best care to customers.
• Provides recurring and ad hoc reporting to address business needs and identify commercial opportunities.
• Oversees new sales programs, contests, and special projects (including requirements gathering, program planning and implementation).

Education/Certifications

• Bachelor’s Degree or equivalent work experience required.

Experience/Minimum Requirements

• Five (5) years sale, client services, project management, finance, or data analysis experience, preferably in the wireless or telecommunications industry

Other Skills/Abilities:

• Strong analytical skills required, including a thorough understanding of how to interpret business needs and translate them into business requirements
• Understanding of metrics and their use to drive behavior and process change
• Ability to effectively communicate with stakeholders, executive management, and cross-functional partners through written and verbal methods and ability to communicate complex concepts simply
• Ability to collaborate with geographically distributed stakeholders with varying priorities and multiple projects
• Ability to influence conversations and work through building relationships, thoughtful framing of issues, and building influence through excellent work
• Ability to develop creative, data-driven solutions to complex commercial problems
• Advanced quantitative and analytical skills, combined with the ability to formulate insights, present a compelling case for action, and deliver expert advice and recommendations
• Knowledge of the financial drivers of our business and that of our customers
• Excellent time and project management skills
• In depth knowledge of Microsoft products (Word, Excel, PowerPoint, Power BI, Dynamics 365, Access, etc.)
• Experience with other business intelligence platforms and programming languages is a plus

Organizational Relationship

Reports to: Manager, Wireless Client Services

Title(s) of direct reports (if applicable): N/A

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week). There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.

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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)