GENERAL PURPOSE |
The Sales and Customer Service Manager will be responsible for selling and providing superior customer service within an assigned area. Forecasting sales, developing out of the box sales strategies/models, and evaluating their effectiveness. Evaluating customer needs to be able to build long-term customer relationships and customer loyalty. Preparing and communicating reports and presentations for the management team on weekly incidents and on-going issues resolved and unresolved. This position plays a key role in increasing income and revenue by managing and negotiating with clients, generating leads, qualifying prospects, and managing the sales of services.
DUTIES AND RESPONSIBILITIES |
QUALIFICATIONS |
APPLICABLE WORKING CONDITIONS |
||||
WORKING CONDITIONS |
AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY |
|||
Inside work: protected from weather conditions |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Outside work: no effective protection from weather |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Both inside and outside work: activities occur both inside and outside an office enclosure |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Extreme cold: below 32 degrees for periods of more than 1 hour throughout the normal course of a day |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Extreme heat: above 100 degrees for periods of more than 1 hour throughout the normal course of a day |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Noise: customers must shout to be heard over ambient noise level (hearing protection required) |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Vibration: exposure to oscillating movements of extremities or whole body |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Potential hazards: moving parts, electricity, gas, scaffolding, chemicals, etc. |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Terminal viewing: extended viewing of screens |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Atmospheric conditions (in non-confined spaces): fumes, odors, mists, gases, poor ventilation, etc. |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Oils: air and/or skin exposure to oils and other cutting fluids |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Respirator: use of a respirator is required |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
Physical stamina: due to emergency or workload demands, subject to extended work hours requiring stamina beyond normal demands or levels |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
None: employee is NOT substantially exposed to adverse environmental conditions (work occurs in typical office or administrative environment) |
FREQUENTLY |
OCCASIONALLY |
RARELY |
NEVER |
ESSENTIAL ABILITIES AND FUNCTIONS |
|||||
ACTIVITY |
FUNCTION |
AMOUNT OF TIME TYPICALLY SPENT ON ACTIVITY |
|||
Essential |
Non-Essential |
Rarely |
Occasionally |
Frequently |
|
Standing (on a hard surface) |
X |
X |
|||
Stairs |
X |
X |
|||
Walking |
X |
X |
|||
Sitting |
X |
X |
|||
Twisting |
X |
X |
|||
Stooping |
X |
X |
|||
Crouching |
X |
X |
|||
Crawling |
X |
X |
|||
Talking |
X |
X |
|||
Hearing |
X |
X |
|||
Reaching |
X |
X |
|||
Seeing |
X |
X |
|||
Balancing |
X |
X |
|||
Pushing up to 10 lbs. |
X |
X |
|||
Pushing up to 20 lbs. |
X |
X |
|||
Pushing up to 50 lbs. |
X |
X |
|||
Pulling up to 10 lbs. |
X |
X |
|||
Pulling up to 20 lbs. |
X |
X |
|||
Pulling up to 50 lbs. |
X |
X |
|||
Grasping |
X |
X |
|||
Lifting or carrying up to 50 lbs. |
X |
X |
|||
Feeling |
X |
X |
|||
Moving (continuous motion) |
X |
X |
|||
Using precise hand movements |
X |
X |
|||
Reasoning or solving problems |
X |
X |
|||
Reading |
X |
X |
|||
Writing |
X |
X |
|||
Performing mathematical calculations |
X |
X |
|||
Adhering to deadlines under pressure |
X |
X |
|||
Learning or retaining technical information |
X |
X |
|||
Interacting with customers or visitors |
X |
X |
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