Service supervisor

Position Summary :

The Service Supervisor oversees service staff and maintains a luxurious appearance of the community. Ensures all maintenance upholds a safe living environment for the residents.

Possesses a thorough knowledge of preparing for resident move ins and outs, and general household repairs are your keys to success.

Leads a team to strategize innovative preventative maintenance ideas that will save the organization money and increase safety level.

RESPONSIBILITIES :

Tasks listed below and are not an exhaustive list of all the tasks that may be required for this position.

Establish and manage a team of qualified and trained Teammates

Assist Property Director in hiring, inspecting, counseling and promoting, staffing levels as directed by the Regional Director

Maintain a safe working environment and educate Teammates on practicing safe procedures

Inspect common areas to ensure they are safe, clean, and well serviced and meets Crown Residential Standards

Report liability hazards found in the community to Property Director and or, Regional Director

Schedule maintenance for apartments, pools, parking lots, building exteriors, common areas, etc.

Respond to all service requests in a timely manner to ensure resident satisfaction

Responsible for 24-hour emergency maintenance for on-call rotations and provide reliable and timely service

Responsible for service follow-ups and team’s success in service delivery and completion

Conduct all work in compliance of OSHA and Equal Housing Opportunity

Monitor storing of equipment, supplies, and tools in a secure area

Delegate inventory of supplies and tools

Manage budget for equipment and supplies for maintenance and order supplies from vendors

Manage and authorize overtime for non-exempt teammates

Ensure that all work is performed according to Crown Residential’s procedures and standards

Make recommendations and modifications regarding property performance, business needs, etc.

Any other tasks assigned or directed

OTHER KNOWLEDGE, SKILLS, AND ABILITIES :

Maintain a high-quality condition of the community, provide excellent customer service, supervise preparation of move-ins, and operate within approved budget

Attend all required Crown Residential maintenance trainings

Ability to effectively work in a team setting and collaborate with administrative staff

Possess and practice exceptional safety skills while on the job.

Be highly motivated and have a positive attitude

Valid Driver’s License and reliable transportation

Ability to prioritize multiple tasks, follow-up, and follow through

Ability to provide coverage on a rotating basis for property on an on-call basis as needed

Awareness of working long hours outdoors and in the elements

Professional appearance and demeanor

Have a thorough knowledge of safety and the proper operation of all tools and equipment.

Ability to effectively manage and lead a team of Service Teammates

Have excellent customer service skills when talking to residents about service needs.

Hands on working knowledge of typical apartment maintenance

Ability to work a schedule during normal working hours and that may be other than Monday-Friday, 8-5. Work in excess of 40 hours per week is likely

Consistent, regular and in person attendance during assigned hours at the workplace are required

Crown Residential, LLC. is an equal employment opportunity employer. Applicants are considered for positions without discrimination on the basis of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity, veteran status or any other consideration made unlawful by applicable federal, state, or local laws.

Requirements

EDUCATION, EXPERIENCE, CERTIFICATION :

Required :

High school diploma or equivalent

EPA Section 608 HVAC Type I

Preferred :

Bachelor or Teammates degree

Previous experience in a maintenance supervisory role in the multi-family / hospitality industry

CFC / EPA, CPO certifications

North American Technician Excellence (NATE)

Heating, ventilation, air conditioning, and refrigeration certification (HVAC)

Last updated : 2024-05-11