Front Desk Agent

Job description

We are looking for a charismatic, up-beat, service-focused professional to work as our front desk agent. You’ll welcome guests, manage accounts, answer inquiries and complaints to ensure we deliver extraordinary customer experience to every guest. You will bring excellent communication skills and a passion for delivering exceptional customer service. If you love interacting with people in a positive work environment, apply now!

This position is for first (7am - 3pm) or second shift (3pm - 11pm). Our ideal candidate would be flexible with hours with possible mid-shifts as well.

Requirements

Must be knowledgeable about Opera PMS

• Must have at least 2 year of experience in the hospitality industry
• Must have excellent communication (verbal and non-verbal), customer service, organizational, and time-management skills
• Must be knowledgeable about reservation and billing systems, as well as hotel credit card policies
• Should be familiar with all hotel services, products, rates, and special programs
• IHG Brand knowledge and training preferred
• Must maintain a well-groomed and professional appearance.
• Must have good mathematical skills to calculate figures and amounts such as discounts, interest, commissions, proportions, and percentages and ability to apply concepts of basic algebra.
• Must have a high school diploma or equivalent.

Responsibilities/Duties

• Gives every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers
• Maintains and controls room inventory and availability.
• Distributes guests' mail and packages.
• Conducts inventory of and restocks supplies.
• Completes "bucket checks" each shift.
• Completes checkout procedures for guests.
• Maintains security of guest keys and cash drawer; counts and verifies the cash at the end of each shift.
• Contact appropriate individuals or departments (e.g., Bellperson, Maintenance, Housekeeping) as necessary to resolve guest calls, requests, or problems.
• Follow up with guests regarding satisfaction with guest-related issues.
• Monitors guest accounts and notifies supervisor of any unusual changes to any guest account, or suspicious actions by guests.
• Assist management in training, motivating, and coaching employees
• Runs a detailed shift audit by employee, and balances daily work to computers.
• Reports accidents, injuries, and unsafe work conditions to the managers
• Follows all company policies and procedures
• Ensures uniform and personal appearance are clean and professional
• Maintain the confidentiality of proprietary information.
• Maintains the front desk work area neat
• Completes shift checklist.
• Performs other related duties as assigned by the General Manager, Assistant General Manager and Front Office Supervisor.

Benefits

• Health Insurance
• Dental and Vision (optional)
• Paid Time Off
• Travel Perks and Benefits
• Recognition and Rewards
• Growth Opportunities
• …and so much more!

Schedule:

• 12 hour shift
• 4 hour shift
• 8 hour shift
• Day shift
• Evening shift
• Holidays
• Monday to Friday
• Night shift
• On call
• Overnight shift
• Overtime
• Weekends as needed

Ability to commute/relocate:

• Cleveland, OH 44130: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Hotel experience: 1 year (Preferred)

Work Location: In person

Job Type: Full-time

Pay: $15.00 - $16.00 per hour based on experience

Expected hours: No more than 40 per week

Job Types: Full-time, Part-time

Pay: $15.00 - $16.00 per hour

Expected hours: 16 – 40 per week

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Holidays
• Monday to Friday
• Morning shift
• Nights as needed

Experience:

• Hotel experience: 1 year (Preferred)

Ability to Commute:

• Cleveland, OH 44130 (Required)

Ability to Relocate:

• Cleveland, OH 44130: Relocate before starting work (Required)

Work Location: In person