Our mission is to go beyond ‘hospitality’ by creating memorable experiences and lasting connections with our guests.

It’s our uncompromising passion for outstanding service that makes us who we are. At the core of this philosophy is our people.

Our culture runs on passion, enthusiasm and fun " we love what we do!
We set the bar high and we are relentless in our pursuit to ‘re-define hospitality’.

Benefits Package

• Competitive Salary
• Team Member Hotel Discount Program
• Uniforms Provided
• Benefits - Health, Dental, Vision, Life Insurance, and other supplemental options
• Paid PTO beginning after ninety (90) days of employment
• Immediate eligibility for 401k and employer match
• Team Member Awards and Recognition programs throughout the year
• Food and Beverage Discounts
• Tuition Reimbursement

You

You will never falter on striving for exceptional quality and standards. You will understand the importance of your role in relation to the happiness of our guests and their lasting memory of our hotel.

You will be methodical and have high expectations of yourself and others. You will demonstrate your passion by taking pride in your work, delivering on your promises and doing the simple things brilliantly.

The Role

As ‘Guest Services Agent’ you will be on the front line, delivering on our mission!

You will be delivering attentive customer focused service, understand brand standards and enjoy working as part of a successful team.

What’s in a day’s work?

• Top quality customer service
• Working as part of a great team
• First point of contact for our guests
• Good knowledge of the hotel facilities and services we offer
• Provide guests with local information and arranging transport if required
• Responsibilities for guests luggage
• Available to work when the team and customer needs you

Our New York hotel is the place to stay connected. Whether you are seeking the relaxation of the countryside or exhilaration of nearby New York City, the Crowne Plaza Suffern - Mahwah is the ideal destination for you to access the best of both worlds. The upscale Crowne Plaza Suffern - Mahwah offers you every convenience and amenity you have come to expect from a Crowne Plaza® property. Our complimentary shuttle service is available to our corporate travelers Monday to Friday for journeys to many of nearby corporations in Mahwah, Ramsey and Franklin Lakes. Enjoy the use of a 24-hour business center, 25,000 sq. ft. of state-of-the-art meeting and event space, and stay connected with complimentary Wi-Fi at our full-service hotel in Suffern, NY.