RESERVATION COORDINATOR

The Reservation Coordinator is responsible for handling reservations, inquiries and cancellations in an attentive, courteous and efficient manner, and quoting available rates to maximize revenue according to resort standards. The Reservation Coordinator is also responsible for group blocks and reservations. 

JOB DUTIES  

• Answer incoming guest calls to book reservations or assist with existing reservations 

• Follow procedures to make, cancel or change reservations 

• Working with Rally groups and making group reservations 

• Building group blocks 

• Monitoring resort inventory, maximizing site placement for arrivals 

• Monitoring daily arrivals and special requests 

• Maximize vacation rental revenue via online booking sites 

• Maintain guest database and profiles 

• Maintain accurate filing system and group tracing 

• Answer telephones using appropriate etiquette 

• Assist guests with pre-arrival concierge services and stay upgrades 

• Maintain excellent understanding of amenities and activities at the resort   

• Assist with resort communications, marketing materials and reservation packages as instructed by manager 

• Coordinate with other departments to provide an exceptional guest experience 

• Perform various administrative tasks, including answering multi-line phones, typing, computer and data entry 

• Report accidents, injuries and unsafe work conditions to manager 

• Loading rates into Property Management System 

• Online reputation management 

• Respond to online reviews  

• Monitor comp set pricing, area events, high demand periods and adjust resort pricing as necessary 

• Assist in building property management systems for future CRR properties  

Competencies: To perform the job successfully, an individual should demonstrate the following: 

Communications - Exhibits good listening and comprehension. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods. 

Continuous Learning - Assesses own strengths and weaknesses. Pursues training and development opportunities. Seeks feedback to improve performance. Shares expertise with others.  Strives to continuously build knowledge and skills. 

Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions. 

Planning & Organization - Integrates changes smoothly. Plans for additional resources. Prioritizes and plans work activities. Sets goals and objectives. Uses time efficiently. Works in an organized manner. 

Quality - Fosters quality focus in others. Improves processes. Measures key outcomes. Sets clear quality requirements. Solicits and applies customer feedback.