Call Center Customer Service Manager

Overview: We are seeking a highly motivated and experienced Call Center Manager to join our team. As the Call Center Manager, you will be responsible for overseeing the daily operations of our call center, ensuring excellent customer service, and achieving performance targets. This is a leadership role that requires strong communication skills, the ability to manage a team, and a passion for delivering exceptional customer experiences. Duties: - Supervise and manage a team of call center representatives - Set performance goals and targets for the team - Develop and implement strategies to improve call center efficiency and productivity - Monitor and analyze call center metrics to identify areas for improvement - Provide coaching and training to team members to enhance their skills - Handle escalated customer inquiries or complaints in a professional manner - Collaborate with other departments to ensure seamless operations and customer satisfaction - Implement quality assurance processes to maintain high standards of service - Stay updated on industry trends and best practices in call center management Qualifications: - Proven experience in call center management or a similar role - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication skills, both verbal and written - Proficiency in project management and multitasking - Ability to analyze data and make data-driven decisions - Customer service-oriented mindset with a focus on delivering exceptional experiences - Sales experience is a plus - Ability to negotiate effectively with customers or vendors - Fluency in multiple languages is an advantage We offer competitive compensation packages, including benefits such as healthcare coverage, retirement plans, and opportunities for career advancement. If you are a results-driven individual with a passion for leading teams and delivering outstanding customer service, we would love to hear from you. Please note that all positions at our company are paid positions.

Job Type: Full-time

Pay: From $36,000.00 per year

Benefits:

• Employee discount
• Flexible schedule
• Paid time off

Schedule:

• Monday to Friday
• No weekends

Ability to Relocate:

• Greenville, SC 29607: Relocate before starting work (Required)

Work Location: In person