STOREFRONT MANAGER

Location

Crust is a specialty, vegan bakery in the NW Philadelphia neighborhood of Manayunk. Our storefront location of the bakery is located on Main Street in Manayunk.

Opportunities for Growth in a Supportive Workspace

Given that we are such a small & rapidly growing business, you will have the opportunity to grow, have your input valued, and be able to help shape Crust’s future. While the workload can be daunting, we try to balance that with a supportive & fun work environment.

Pay rate, Healthcare, and PTO

Base pay starts at $16/hr. Tips are split equally among staff all based on the number of hours worked each week and roughly average an additional $2/hr. All employees receive immediate access to full health insurance options available. After our 3 month probationary new hire period, the employee would receive 40 hours of PTO and an additional 40 hours of sick time, as well as access to a free telehealth plan provided by Crust.

“But do I have to be vegan to work here?”

While we do not require our staff to be vegan, since we are a kosher certified kitchen and bakery, all meals brought to eat at work must follow kosher guidelines and therefore must be vegan.

Equity in Practice

Crust practices inclusive hiring and is interested in employing individuals regardless of their sexual or gender orientation, race, religion, education, work history, or social barriers such as previous incarceration, etc.

Duties include:

• Detailed knowledge of all products & their ingredients

• Helping customers with a positive and helpful attitude when needed

• Transporting of goods from the kitchen to the storefront

• Occasional baking

• Supervise storefront staff and ensure that all store operations run smoothly, which may include making day to day decisions within the store

• Assist FOH staff with assisting customers when needed

• Communicate with staff and build trusting relationships

• Oversee training of new staff to ensure they are being trained in the proper methods of the bakery, review training packets and recap with training staff regarding new hires once trained

• Assist in training staff to give high-quality service to all customers items while following proper food handling procedures

• Supervise back of house food production and cleaning activities to highest safety and sanitation standards

• Generate prep lists for the upcoming week on Sunday’s

• Ability to enforce staff compliance with food safety and sanitation/safety regulations

• Communicate with staff regarding work performance and expectations when duties are not being fulfilled as expected

• Complete disciplinary action steps as detailed in the Crust handbook when staff are not performing duties expected of them

• Conduct semi-regular check ins with staff when needed to make sure operations and systems are running smoothly

• Inspect pastries made in house as well as products received via delivery to ensure that established standards on quality, uniformity, and aesthetic appeal are met and completed on time, and troubleshoot when necessary

• Manage team effectively so that when management is not on site they know how to handle tasks and responsibilities effectively

• Responsible for suggesting changes to inventory pars when needed

• Work directly with the maintenance manager to resolve any issues with storefront equipment as efficiently as possible

• Work with HR manager to ensure any staff in need of support are heard and supported

• Conducting quarterly team meetings (or more often when necessary)

• Examine areas which may need cost reduction and/or program improvement

This role asks the following of you:

• Must be able to maintain a positive attitude

• Be a team player

• Ability to manage difficult situations with staff as well as customers

• Ability to work flexible hours, including weekends and holidays

• Ability to work on your feet for extended periods of time (8 hours a day)

• Excellent time management skills

• Maintain highest standards of Crust product quality

• Uphold all of Crust’s values

• Demonstrate excellent management and problem solving skills

• Possess effective communication skills

• The ability to work under pressure

• Ability to focus on efficiency in day to day tasks

• Lead the bakery team effectively, fairly, and assertively

• Perform other related duties as assigned.

• Enthusiasm for helping customers and staff

Experience and qualification:

• Managerial experience

• Baking experience in a commercial setting is a plus

• Serve safe certification

Schedule:

• 40 hours/week

• Schedule of Wednesday - Sunday

• 8 to 9 hour shifts

• Midday / closing shifts

• Ability to fill in when staff call out as needed

• Holiday and weekend availability

We aim to create a space where our team members feel comfortable giving feedback. If you have questions or thoughts on your role description, please do not hesitate to reach out!

Email us at info@crustveganbakery.com with a resume and a little bit about yourself & why your experience would make you a good fit for this role. We also are going to ask you about astrology and your sign, I don’t make the rules, the Crusties do ;)