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Retail Coordinator

Crystal Bridges
Bentonville, AR Full Time
POSTED ON 4/10/2024
The mission of Crystal Bridges Museum of American Art is to welcome all to celebrate the American spirit in a setting that unites the power of art with the beauty of nature. Founded by philanthropist and arts patron Alice Walton, Crystal Bridges is a public non-profit charitable organization.
Job Description:
Position Title: RETAIL COORDINATOR
Position Type: FULL-TIME
FLSA Classification: NON-EXEMPT
Division: OPERATIONS
Department: RETAIL
Reports to: DIRECTOR OF RETAIL
Position Summary
In collaboration with the store teams and leadership, the Retail Coordinator supports the operations of both the Crystal Bridges Store and Momentary Shop with an emphasis on supporting the Director of Retail.
We envision someone with a vibrant personality, an efficient nature, and a strong attention to detail. Our ideal candidate will take a forward-thinking and creative approach to project management. This individual will split their time between both locations.
Principal Responsibilities
  • Support the department staff on informational, administrative, and institutional matters, including research, compiling, and organization of information.
  • Coordinate special projects.
  • Under the supervision of the Director of Retail and Retail Operations Manager, collaborate closely with artists, curators, and programmers, along with internal and external collaborators, acting as a point person and liaison for retail leadership.
  • Provide project management for large-scale special exhibitions, temporary focus exhibitions, and collections gallery projects, while also ensuring that numerous day-to-day details are handled.
  • Develop meeting agendas, facilitate productive meetings, and send out notes focused on the next steps, responsibility for deliverables, and decisions made.
  • Develop, communicate, and actively administer project schedules.
  • Keep supervisor apprised of challenges, opportunities, schedule, and budget and contribute to problem-solving.
  • Review exhibition contracts to ensure obligations are met.
  • Maintain organized records and databases, including customer information, product details, and supplier contacts.
  • Maintain and organize the Director of Retail schedule, including scheduling meetings, appointments, and events, as needed.
  • Coordinate travel plans, including booking flights, accommodations, and transportation for the Director of Retail, as needed.
  • 20% of the weekly work will focus on the processing and tracking of retail order invoices, ensuring timely and accurate payment to vendors.
  • Assist Director of Retail with budget tracking
.
Additional Responsibilities
  • Contribute to the overall culture by being positive, respectful, and helpful to others and acting as a positive role model to peers.
  • Support both locations with performances, special events, and festivals, when needed
  • Serve as an ambassador for the Museum Store and Momentary Shop within the community and region
  • Assist wherever needed and in any reasonable capacity to ensure the smooth operation of Retail initiatives, to ensure that a high level of guest engagement is always maintained
Minimum Qualifications
Education, Skill, and Traits
  • Associate or Bachelor’s degree in art, art history, museum studies, arts administration, communications, business, finance, or relevant degree/experience
  • Excellent writing and analytical skills
  • Able to thrive in a dynamic, constantly evolving environment
  • Experience and success in project management and meeting deadlines within fast-paced working environments
  • Experience with accounting and Microsoft Office Suite software
  • Possesses proactive approach to problem-solving, as well as an understanding of, and ability to, implement operational efficiencies
  • Organized, detail oriented, and flexible in order to assist on multiple projects simultaneously
  • Works with a high sense of urgency and integrity, easily and quickly adapts to change, and is motivated by deadlines and new challenges
Work Experience
  • 1 years of related experience
  • One year of project management experience
  • Familiar experience with POS systems
  • A love of and experience with art, fashion, or consumer brands
  • The ability to think creatively and be a thoughtful problem solver
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Sitting or leaning while on post will not be permitted.
  • Physical demands: Bending, lifting, carrying, and reaching stock shelves at least 5’ in height and up to 40 lbs.; pushing or pulling more than 40 lbs. and opening multiple doors while pushing loaded carts. Standing 4 hours at a time. Ability to use a step ladder to reach merchandise on 6’ high shelves. Ability to sit for long periods.
  • Visual demands: Ability to read computer screens and price tickets; and ability to package and ship bulky merchandise for customers. Visual acuity to review written materials and detailed descriptions.
  • Work environment: Work will be performed in retail stores, offices, spaces, and grounds. Additionally, strong communication skills and the ability to interact politely and effectively with a wide range of CBMO members, guests, volunteers, and staff.
  • Schedule: Primary schedule will be 8 am-5 pm, Monday-Friday, but must have flexibility and an open availability work schedule - Sunday through Saturday, daytime, evenings, weekends, holidays, and on-call for emergencies. Travel between multiple locations regularly.
  • Exposure: The position requires individuals to work in galleries that may have noise levels up to 85 decibels. Event set-up and staffing will include interior and exterior responsibilities in all seasons.
All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States on your first day of work.
Crystal Bridges is an equal opportunity employer committed to building and maintaining a culturally diverse workplace that is free of discrimination and harassment of any kind. We encourage women, minorities, individuals with disabilities, and veterans to apply. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

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