Crystal Stairs

Improving the Lives of Families through Child Care Services, Research, and Advocacy

Crystal Stairs is committed to building and sustaining a diverse workforce and culture. As part of this commitment, Crystal Stairs does not and shall not discriminate on the basis of race, color, religion (creed), gender, gender expression, age, national origin, disability, marital status, sexual orientation, or military status, in any of activities or operations.

Enrollments - Family Services Specialist

This position is 100% onsite, no remote work.

Must be fully vaccinated against COVID-19

What We're Looking For:

We seek an effective Family Services Specialist for our Enrollments Unit. Under general supervision, the Family Services Specialist will determine eligibility and assist parents eligible under the California subsidized child care programs gain access to child care programs and services. All duties and responsibilities are performed in accordance to pertinent contractual obligations and department standards.

Experience, Knowledge, Skills and Abilities:

• Determine eligibility, process enrollment (including families transferred from Stage 1 and complete the initial certification of families qualified for subsidized childcare within designated time frames, as required.
• Monitor cases for program compliance and ensure documentation is accurate, appropriate and complete.
• Answer client inquiries and provide supportive referral services to families and providers regarding child care options and other community resources; assist walk-ins as needed
• Review cases for discrepancies that may identify possible fraud.
• Provide technical assistance to parents and providers by advising them on available options and how to successfully navigate through processes.
• Strong time management and organizational skills
• Ability to prioritize work
• Excellent written and oral communications skills
• Excellent customer service skills and experience with a diverse client base
• Ability to handle multiple projects and meet deadlines
• Ability to apply program guidelines and follow procedures
• Ability to maintain confidentiality
• Ability to work independently with minimal supervision
• Strong attention to detail and ability to multi-task

REQUIREMENTS:

• Minimum two years of experience in case management or client/vendor management in a human services or child development environment
• A.A. or B.S. degree from an accredited four year university or equivalent work experience.

Special Requirements:

• Must have proof of COVID vaccination.

Total Package of Benefits

• Medical/ Dental/ Vision - 95% Agency Paid!
• 401k Matching Options
• Flex Spending
• Pre-paid Legal Services
• Sick and Vacation Time
• Paid Holidays and Winter Break
• Opportunity for Growth and Development
• Robust Learning Management System offering the following continuing education units: PDC, HRCI, CEU, CPE, PDU, SHRM

Crystal Stairs, Inc. is committed to building and sustaining a fully vaccinated, diverse workforce and culture. As part of this commitment, Crystal Stairs, Inc. provides equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, and compensation, to all qualified applicants and employees without regard to race, color, medical condition as defined by state law, ancestry, religion, sex, national origin, age, marital status, sexual orientation, gender, ethnic group identification, mental or physical disability, pregnancy, childbirth and related medical conditions, or any other legally protected status.

Additional Requirements: Must be fully vaccinated and remain fully vaccinated against COVID-19. Per the CDC, fully vaccinated means at least 2 weeks after (1) a second dose in a 2-dose series, or (2) a single-dose vaccine, and this status and definition applies to COVID-19 vaccines currently authorized for emergency use or approved by the U.S. Food and Drug Administration.

For more information about Crystal Stairs, please visit our website at: www.crystalstairs.org