Manager - SRE Support Services

We are actively hiring for a Manager - SRE Support Services! Join us and support CSAA Insurance Group, a AAA insurer, in achieving our goals. We are looking for motivated, innovative individuals, who think big and move fast with a passion for service excellence.

Essential Responsibilities:

• Manage operational aspect of non-production environments including building, maintaining ,and validating compliance with procedures and checklists
• Proactively monitor the environment stability related to disk space usage, monitoring solutions, deployment, performance monitoring, scheduling, and more
• Work within IT, cross-functionally and with vendors, in order to successfully identify, prioritize, and resolve issues
• Provide subject matter expertise for enhancements, developments, and operational improvements to the DevOps solutions
• Maintain issue tracking and documentation systems and provides reporting that ensures proper tracking and visibility of issues
• Identify technical and process improvement opportunities and socialize/advocate to get them implemented
• Possess expert technical understanding of DevOps, monitoring and management tools, and deployment processes and tools
• Give direction and set priorities for all Site Reliability Engineers, and DevOps Engineers
• Hire/fire, coach, and conduct and annual performance evaluations of the team
• Manage and appropriately escalate delivery impediments, risks, issues, and changes associated to the DevOps initiatives & KTLO

What would make us excited about you?

• Possess expert technical understanding of DevOps, monitoring and management tools, and deployment processes and tools
• 10+ years’ experience administering Linux and/or DevOps, site reliability engineering or equivalent work experience
• 5 years of Hands-on experience in Linux, Unix, windows system administration
• Experience with end-to-end Jenkins pipeline automation for built, test, and deploy
• 5+ years’ demonstrated hands-on experience managing a high performance team of engineers and administrators
• Ability to implement automation and monitoring using shell scripting and other related tools
• Demonstrated best practices knowledge of managing teams and conflict management
• Has excellent verbal and written communication skills
• Must have critical thinking skills in a complex IT environment to analyze, troubleshoot, and resolve problems without direction
• Outstanding organizational skills and the ability to handle multiple projects simultaneously while meeting deadlines.
• Experience successfully leading DevOps or Site Reliability teams in high-growth environments
• Strong understanding of tools and automation frameworks
• Experience in automation, virtualization, orchestration, continuous integration, deployment, and implementation
• Experience installing and configuring on infrastructure, scripting for process automation, setting up and managing cloud and container orchestration and experience managing support systems

Why join us?

• Make a difference. We don’t just go to work. We’re a team of employees committed to our communities and each other.
• Recognition. We offer a competitive compensation package, performance bonuses, 401(k) with a company match, and more inclusive benefits.
• Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

In compliance with Colorado’s Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be, performed in Colorado. If performed in Colorado, this position has a salary range of $138,000 - $160,700 with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 15% of eligible pay.

Company benefit offerings include: Medical, Prescription Drug, Dental and Vision Plans, Health Savings Account (HSA) which includes company contributions, Health Reimbursement Arrangement (HRA), Reimbursement Accounts (Health Care Reimbursement Account, Limited Purpose Reimbursement Account), comprehensive Wellness Program including an activity portal and activities, Dependent Care Reimbursement Account, Transit Commuter Account Program, 401(k) Plan with company match on first 6% of eligible pay that employee contributes each year 100% vested, 401(k) Plan annual profit sharing contribution 100% vested, company paid Life Insurance (at 2x the annual salary), Voluntary Supplemental Life Insurance, Accidental Death & Dismemberment Insurance (AD&D), Short-and Long-Term Disability, Paid Time Off (Non-Exempt positions only), Flexible Time Off (Exempt positions only), ten paid holidays per calendar year, Adoption Assistance Program, Infant Car Seat Reimbursement, Student Loan Repayment Assistance Program, Tuition Reimbursement Program and Enrichment Time of up to 40 hours per year to be used toward the categories of culture, development, volunteerism, or wellness.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend benefit offerings at any time and compensation will be determined at time of offer.

Let’s work together

Please submit your application to be considered. We communicate via email, so please check your inbox to ensure you don’t miss important updates from us.

Questions? Email Belinda.Armour@csaa.com .

Be part of a community that works

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. At CSAA Insurance Group, We take pride in our values-based culture.

Helping our employees lead enriched lives and satisfying careers is how we work. Our employees appreciate the integrity and inclusion that is evident throughout our everyday interactions. We respect the diverse range of perspectives, backgrounds and cultures of our teams, and join together when it comes to helping our members, community or one another.

We are an equal opportunity employer and prohibit discrimination or harassment on the basis of race, religious creed, color, gender, sexual orientation, gender identity or expression, age, national origin, ancestry, physical disability, mental disability, medical condition, genetic characteristic or information, marital status, pregnancy, childbirth, veteran or military status, family medical leave status, and any other category protected by law.

Must have authorization to work indefinitely in the US.