Concierge Attendant (Evening Shifts)

This position is responsible for assisting hotel guests with their needs in a friendly, courteous and professional manner. Creates a welcoming and inviting concierge lounge by providing superior service to guests. Responsible for set-up, maintenance and take-down of the concierge lounge and food and beverage station, including adherence to health regulations. Follows CSM high standards of quality to ensure guest satisfaction. Hours for this position are Sun-Thurs, 4pm-10:30p.

• Greets all guests in a courteous and friendly manner.
• Anticipates and responds to guests needs in a positive and timely manner while providing the highest level of service to the guest.
• Assists other associates as necessary to meet guest needs.
• Understands and follows CSM guest service recovery program.
• Responsible for set-up, maintenance, and take-down of the breakfast/evening social room.
• Responsible for maintaining food and beverage station to all safety and health regulations.
• Attendant may also be responsible for assisting with food inventories and orders as needed.
• Attendant dispenses appropriate levels of alcohol to local, CSM, and Brand standards.
• Responsible for proper use of all equipment and adheres to cost controls to reduce expenses and waste.
• Consistently checks guest’s identification and monitors guest’s consumption of alcoholic beverages to ensure compliance with state and local liquor laws.
• Responsible for disposal of garbage, picking up dishes and glass wear, re-stocking breakfast/social area including coolers and freezers, and clearing/wiping down tables and counters.
• Transfers full tubs to the dish room, and washes all barware/dishes.
• Completes all required paperwork accurately and in a timely manner.
• Assists with inventory, completing inventory par sheets, ordering, and other responsibilities as needed.
• Maintains a clean and safe work area, and handles all beverage/food in compliance with CSM, brand, local, state and federal regulations.
• Assist in maintaining sanitation and cleanliness of the breakfast/social area, kitchen, and dish room.
• Follow all CSM/Brand procedures for guest/associate incidents.
• Knowledgeable of hotel emergency procedures.
• Produces required volume of work by planning, organizing and prioritizing work duties.
• Adheres to CSM/Brand grooming and appearance standards, and general work rules and department procedures.
• Attends all required department and hotel meetings and adheres to CSM attendance policy.
• Completes all required side work, and takes initiative to jump in wherever necessary.
• Works as a team player and actively contributes to the success of the guest’s experience.

Competencies/Skills Required: Prior concierge and/or related guest service experience preferred. Excellent verbal communication skills needed. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment.

Education: High school diploma or GED preferred. ServSafe, TIPS or CARE beverage service certification desired, or the ability to obtain certification based on policy guidelines.

Physical Requirements: Ability to lift, push and pull up to 50 pounds on a regular basis throughout shift.