Houseperson

This position is responsible for cleaning and maintaining public spaces and stocking housekeeping supplies. Assists housekeepers and guests as needed by providing friendly, courteous and professional service, including adherence to health regulations to ensure guest satisfaction.

·         Responsible for cleaning hotel public spaces

·         Stocks housekeeping supplies and linen

·         Responsible for delivering housekeeping related items to guest rooms

·         Accountable for guest satisfaction as it pertains to housekeeping service at the property

·         Assists and responds to requests in a positive and timely manner while providing the highest level of quality service to the guest.

·         Works as a team player and actively contributes to the efforts of other departments as necessary

·         Understands and follows the company guest service recovery program

·         Ensures a clean and safe work area in compliance with company, brand, local, state and federal regulations

·         Reports all maintenance needs and service issues

·         Knowledgeable on the safe use of chemicals utilized within the housekeeping department

·         Follows all company procedures for guest/employee incidents

·         Knowledgeable of hotel emergency procedures

·         Produces required volume of work by planning, organizing and prioritizing work duties

·         Adheres to the company attendance policy, grooming and appearance standards, and general work rules and department procedures

·         Attends all required department and hotel meetings

·         Responsible for proper use of all equipment and supplies

Education: High school diploma or GED preferred

 Experience/Knowledge/Skills/Abilities:

• Housekeeping/laundry experience preferred
• Attention to detail, customer focused and the ability to perform job duties in a repetitious and fast-paced environment
• Maintains predictable and reliable attendance
  
• Ability to lift, push and pull up to 50 pounds consistently throughout the shift
• Ability to move throughout the hotel (standing, walking, kneeling, bending) for extended periods 

This document describes the general nature and level of work required of those assigned to this role. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Responsibilities may vary depending on brand/location. All associates are expected to deal with customers and co-workers positively and respectfully and perform duties safely and effectively.