Assistant General Manager - Hospitality

• Addresses guest needs and concerns in a proactive and effective manner.
• Sets a strong example for other associates through exemplary guest service.
• Communicates the needs of clients as identified on Group Resumes and BEO’s to appropriate hotel staff. Comfortable in taking sales calls or performing walk in tours when necessary.
• Encourages Guest Services Associates to pass on leads and referrals to the Sales Team.
• Works with the General Manager to identify potential obstacles to exemplary service.
• Communicates results from guest satisfaction surveys with hotel team and addresses needs and trends that have been identified from the survey results.
• Works with hotel team to maintain guest satisfaction scores that are within the range deemed acceptable by the brand.
• Responsible for effective labor management of assigned departments through appropriate scheduling and monitoring of payroll.
• Adjusts expenditures according to fluctuating business needs in a timely manner.
• Utilizes the CSM procurement system effectively and adheres to the approved vendor network for purchasing.
• Assists with assigned accounting tasks with emphasis on following accounting procedures as outlined in CSM’s Internal Accounting Audit.
• Manages and maintains company assets to stay within budget guidelines and prolong the life of company resources.
• Responsible for assisting with the ongoing training and development of hotel associates and maintaining all necessary training records.
• Ensures the new hire training process effectively prepares new team members for their positions.
• Implements new CSM and brand training initiatives in a timely manner.
• Utilizes training resources effectively and ensures all training requirements are met.
• Responsible for effectively interviewing, hiring, coaching and developing hotel associates.
• Prepares and conducts annual employee reviews in a timely manner.
• Addresses performance issues accordingly and takes appropriate corrective action to hold employees accountable.
• Motivates hotel staff by setting goals, providing ongoing feedback and rewarding/recognizing employees.
• Effectively addresses areas for improvement determined by CSM’s annual Associate Opinion Survey and communicates results from the survey to the hotel staff in a timely manner.
• Promotes fair treatment and open-door policies with all associates.
• Responsible for effective self/workload management and adjusting personal work schedule as dictated by business needs.

Location: Clive,Iowa,50265,United States, Clive, IA

Job Type: Full-time