Patient Care Representative

Are you passionate about providing exceptional patient care? Do you thrive in a fast-paced environment and have excellent communication skills? CT Dental Management is seeking a dedicated and compassionate Patient Care Representative to join our bustling dental office. If you are a highly motivated individual who enjoys helping others and ensuring a positive patient experience, we want to hear from you!

About Us:

CT Dental Management is a leading dental practice management company committed to delivering outstanding dental care across multiple locations. We strive to provide a comfortable and welcoming environment for our patients, where their oral health needs are met with the utmost care and professionalism.

Position: Patient Care Representative

As a Patient Care Representative, you will play a crucial role in our dental office by being the first point of contact for our patients. Your primary responsibility will be to create a warm and friendly atmosphere while efficiently managing patient appointments, inquiries, and administrative tasks. Your exceptional customer service skills will help ensure a seamless patient experience from check-in to check-out.

Responsibilities:

• Become part of a team approach to providing excellence in comprehensive dental care with a focus on quality, service, and patient satisfaction.
• Provide administrative support to facilitate the relationship between our patients and dentists as a Patient Care Representative (Dental Receptionist).
• Serve as the front line of patient communication, delivering exceptional patient service and assisting with the necessary administrative functions of dental care.
• Interact with patients in a positive and professional manner, both in person and over the telephone.
• Schedule and confirm appointments, ensuring accurate coordination of patient schedules and dental procedures.
• Review and educate patients on treatment plans and financial responsibilities, explaining insurance coverage and payment obligations clearly and accurately.
• Accurately confirm insurance benefits, communicate coverage details, and collect patient payment obligations.
• Maintain and manage patient records, including initial forms, paperwork, and accurate data entry of all patient information throughout the billing process.
• Respond to and promptly address requests for information, providing accurate and helpful responses to patients' inquiries.
• Maintain strict compliance with HIPAA and patient privacy regulations to ensure the confidentiality and security of patient information.
• Perform any other related job duties as assigned, contributing to the overall success and efficiency of the dental office.

Qualifications:

• Excellent customer service skills
• Clear speaking and telephone voice
• Positive attitude and energetic personality
• Comfortable in a computerized environment
• Ability to multitask
• Previous experience in a dental or medical office setting is preferred
• Strong interpersonal and communication skills, both verbal and written
• Excellent organizational and multitasking abilities
• Proficient computer skills, including experience with dental practice management software
• Knowledge of dental terminology, procedures, and insurance processes is an advantage
• Ability to maintain confidentiality and adhere to HIPAA guidelines
• Flexibility to work evenings or weekends as required

Benefits:

• Competitive salary commensurate with experience
• Comprehensive health and dental insurance plans
• Retirement savings plan with employer matching
• Paid time off and holiday pay
• Opportunities for professional development and career growth within our expanding organization

Location:

Our dental office is located in the vibrant city of New London, Connecticut , offering a great community and convenient access to amenities.

Working Hours:

Flexibility in scheduling may be required to accommodate the needs of our patients and the dental office.

We also have options to Work Remotely