Service Assurance Technician

Do you thrive in a fast-paced and changing technology environment? Are you detail-oriented with solid organizational savvy?

Consolidated Telephone Company, recently named a “Top 200 Workplace” by the Star Tribune, is looking for a Billing Specialist to join our dynamic team and contribute to the success of our organization.

The primary responsibility of the Service Assurance Technician (SAT) is to respond to customers that are experiencing trouble with voice, data, or video services. Provides escalated repair resolution for the customer. Creates and maintains all trouble record information based on customer reports. Generation of internal and external reporting to monitor trouble tickets. Assist CTC customers with “after-hours” repair calls; evaluate the trouble and dispatch appropriate on-call personnel.

CTC offers a comprehensive compensation package with excellent benefits including health, vision, dental, 401(k), paid vacation and holidays. Pre-employment drug testing is required. CTC is an equal opportunity provider and employer.

If you'd like to learn more about this position, or would like to submit your resume please, please follow the link provided no later than Friday, May 24: https://goctc.bamboohr.com/careers/33?source=aWQ9MjA=

With a 70-year history in the Brainerd Lakes area and surrounding communities, CTC is a competitive telecommunications company located in Brainerd, Minnesota, providing telephone, internet and TV services to residents and businesses. CTC is known for providing exceptional service and technology solutions to its members while maintaining a reputation as one of the best employers in the area.

Job Types: Full-time, Permanent

Pay: $22.75 - $25.75 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Retirement plan
• Vision insurance

Experience level:

• 2 years

Schedule:

• 8 hour shift
• Monday to Friday
• Overtime
• Weekends as needed

Work setting:

• In-person
• Office

Experience:

• Technical support: 1 year (Preferred)

Shift availability:

• Day Shift (Preferred)
• Night Shift (Preferred)

Ability to Commute:

• Baxter, MN (Required)

Ability to Relocate:

• Baxter, MN: Relocate before starting work (Required)

Work Location: In person