Player Services Team Member

SUMMARY

Responsible for greeting all guests in a pleasant, courteous and enthusiastic manner while registering guest information for the Players Club. Also responsible for assisting guests with various money-related transactions.

PRINCIPAL ACTIVITIES & RESPONSIBILITIES

• Safeguard Three Rivers Casino assets and balances assigned bank.
• Redeem Cashout Vouchers into currency for guests.
• Process Global Cash checks, personal checks and traveler’s checks following strict identification guidelines.
• Exchange coins for cash and deals with cash exchanges.
• Calculate and redeems Canadian currency according to current foreign exchange rate.
• Attend all departmental staff meetings and quarterly team meetings.
• Answer all questions by guests and input their information into the database.
• Maintain coupon levels for distribution.
• Assist in the development and implementation of special events and promotions.
• Maintain adequate inventory of supplies.
• Maintain a clean and organized work area keeping the guest area stocked with flyers.
• Demonstrate proficiency and accuracy when performing transactions with money and/or filling out required paperwork.
• Comply with all gaming regulations regarding alcohol sales.
• Perform on-line accounting functions and completes associated paperwork.
• Comply with all casino policy and procedures, MICs, Gaming Rules and Regulations and Title 31 requirements.
• Promote teamwork and quality service through daily communication and coordination with all departments, including needed property or service concerns.
• Integrate the Three Rivers brand purpose into all processes, communications and guest/team member experiences.
• Maintain awareness of, and effectively communicate to other staff, property-wide/company promotions, events and programs. Keep fellow team members/guests informed regarding the direction of the organization.
• Ensure that all fellow team members will adhere to and deliver Superior Guest services striving to exceed our internal and external guest expectations.
• Provide information and explain Players Club benefits, property amenities & marketing programs to our guests.
• Ensure living the brand/purpose in all work activities: 'Every day, we deliver uncommonly kind experiences that connect people to the coast.'
• Communicate effectively both orally and in writing.
• Other duties as directed by management.

WORKING CONDITIONS & ENVIRONMENT

• Must be able to work in a smoke-filled environment.
• Must be able to work all shifts, weekends, holidays & special events as needed.

PHYSICAL & MENTAL DEMANDS

• Must be able to multitask.
• Must be able to handle mental and physical stress.
• Must be able to lift at least (50) fifty pounds.
• Must be able to work well with all other Casino Team Members.
• Must be able to maintain focus in a high volume, fast paced environment.
• Must be able to stand or walk for 8 to 10 hours.
• Manual effort including, but not limited to, walking, lifting, pulling, pushing, reaching, carrying, stooping, bending, twisting & standing 100% of the time.
• Must be able to work in a fast-paced environment where team work is essential.

LEVEL OF AUTHORITY & RESTRICTIONS

• Works with highly sensitive information, maintains confidentiality and discretion in all areas, including planning, promotional procedures, and guest information files.

Guest service is the foundation of our success at TRCR, and good relations between Team Members and guests is essential. In addition, we operate 24 hours per day, 7 days per week. Therefore, the following criteria apply to all TRCR Team Members, regardless of the position they occupy:

• Maintain appearance standards as outlined in TRCR Handbook.

• Interact with the guests or general public in a courteous, professional and efficient manner.

• Maintain a good attendance record as outlined in TRCR Handbook.

As outlined in the TRCR Handbook, federal law provides exceptions under certain circumstances. In all other situations, Team Members should consider the duties and expectations in this Job Description to be the 'gold standard' applicable to all work for TRCR.

JOB LOCATION

Three Rivers Casino Resort, Coos Bay

1297 NW Ocean Blvd

Coos Bay, Oregon 97420
Required Experience:

MINIMUM JOB REQUIREMENTS

• Must be at least 21 years of age.
• Must possess a High school diploma or G.E.D.
• Must possess OLCC Servers Permit.
• Must possess current Food Handlers Card.
• Able to pass a basic math test.
• Six (6) months cash handling experience preferred.
• Must have computer experience.
• Must participate in Title 31 training one time per year.
• Excellent guest service skills.
• Ability to perform transactions on a 'remote validation system.'
• Working knowledge of all Title 31 requirements and pass all Title 31 examinations.
• Must possess reasonable ability to communicate in English.
• This position is subject to pre-employment drug testing and criminal history background check which may include fingerprinting.
• Must have employment eligibility in the U.S.
• Must receive and maintain a valid gaming license from the Tribal Gaming Commission.
• Indian preference will be observed in the hiring process.