Security - Supervisor

SUMMARY

Responsible for supporting the Casino Manager, Security Director, Security Manager with overseeing all security issues on tribal property. Ensure the safety and well-being of all tribal members, guests and Team Members as well as protection of Three Rivers Casino assets, and those assets on other Tribal properties.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Supervises the Security Team Members working alongside the Team, observing interactions, resolving concerns and ensure completion of tasks.
• Trains and develops the Team, making recommendations to Management regarding additional training needs, evaluations and corrective actions.
• Covers shifts for Team Members due to PTO, staff shortages, or vacations, performing Security job duties as needed.
• Prepares schedules and delegates work for the Team, taking into consideration workload due to holidays, special events, etc.
• Communicates with Team Members in order to resolve personnel problems and discuss solutions
• Prepares Team Members paperwork, work schedules and payroll information, submitting for review in a timely manner.
• Resolves or refers to Management all guest concerns, complaints or suggestions in a continuous effort to provide superior service.
• Ensures the Manager on Duty is informed of all matters that affect the company, department or personnel in a timely manner.
• Monitors compliance with all Security regulatory policies and procedures, MICS, Gaming Regulations and requirements, reporting any issues to management timely.
• Participates in all assigned security operations which may rotate on a day to day basis, including special events.
• Provides personal protection to Tribal Members, Team Members and guests.
• Monitors all activities for unauthorized removal of property.
• Responsible for ensuring accurate handling and completion of processes regarding accidents and injuries, administration of first-aid, and detailed reports.
• Enforces all Tribal, City, County, State, and Federal Laws and Ordinances as applicable.
• Administers workplace alcohol and drug tests as needed.
• Other duties as directed by management.

WORK ENVIRONMENT

While performing the duties of this job, Team Members may be exposed to secondhand tobacco smoke, including regular exposure for those working on the casino floor. The noise level in the work environment is usually moderate and can occasionally reach a high level for short periods of time. This position is determined to have a potential for possible exposure to bloodborne pathogens.

PHYSICAL REQUIREMENTS

• Must be able to sit, stand and/or walk for up to 10 hours.
• Must be able to carry, reach, twist, bend and squat frequently.
• Must regularly lift and /or move up to 50 pounds and occasionally lift and/or move up to 100 pounds with assistance as needed.

EXPERIENCE, EDUCATION AND ELIGIBILITY

• Minimum age requirement for this position is 21 years old.
• Must have High School Diploma or equivalent.
• Must have 2 years’ combined experience in Security, First Responder, Law Enforcement, Corrections, or Military with Casino Security experience preferred.
• Must have a valid driver’s license.
• General understanding of computer programs, including all windows applications required.
• Must obtain and maintain current BLS, CPR and First Aid, and EMR or EMT certification within 1 year of employment.
• Must obtain Defensive Tactics certification within 1 year of employment.
• Have the ability to work unsupervised and multitask within time constraints.
• Ability to independently analyze, trouble shoot and resolve problems.
• Must obtain and maintain proper certification to administer alcohol & drug tests.
• Ability to communicate clearly and effectively in English, verbally, in writing or by other acceptable means.
• Comply with pre-employment, random and reasonable suspicion alcohol and drug testing.
• Receive and maintain a valid gaming license from the CTCLUSI Tribal Gaming Commission.
• Availability to work all shifts including weekends and holidays based on the needs of the department and for special casino events.