What are the responsibilities and job description for the Operations Program Manager position at CTDI?
CTDI is a large scale logistics repair and engineering company that services the country’s largest telecommunications and cable providers. CTDI has over 7,000 FT US Employees in over 58 world class US Operations. CTDI also has a global footprint with more than 16,500 employees worldwide.
The Operations Program Manager will work within the operation to oversee the execution of plans and processes to achieve and exceed KPI goals. They will work with the Customer Program Manager to measure and drive the performance of an assigned customer program – this not only includes key performance metrics but also production, quality, customer communication, and attaining the necessary technical support to ensure the success of the program. The operations Program Manager will be the boots on the ground to ensure customer accolades are met. Experience in the mobile device industry is preferred.
Key Responsibilities:
- Be one of the primary point of contacts for the local customer on operational and performance success and issues.
- Monitor production performance to customer requirements and expectations.
- Issue regular reports on operational performance to both internal and external stakeholders.
- Anticipate and troubleshoot production issues to mitigate customer escalation.
- Coordinate work of various functional groups such as: operations, IT, quality and billing.
- Manage inventory levels to ensure timely order fulfillment.
- Resolve customer issues in a timely manner via a customer-defined escalation process and coordination of internal resources.
- Conduct regular meetings with Operations/Business managers to ensure customer needs and timelines are achieved.
Other Functions/Responsibilities:
- Other duties as assigned
