Customer Service Rep

Come join us and grow your career with CTG! CTG has worked with this international, Fortune 500 end-client for over 15 years! Apply with CTG for this exciting opportunity!

CTG's premier client has a contract assignment for a Customer Service Rep.

Type: Contract
Job Title: Customer Service Rep

Location: Canton, NY

*candidates must be able to commute and work onsite in Canton, NY, remote flexibility*

Working Hours: M – F 8 am -4:30 pm

Pay Rate: $20 - 22/hr. Dependent on experience

A successful candidate in this position will possess strong soft skills as well as

• Associates Degree
• Minimum 3 years professional experience
• Strong attention to detail
• Interpersonal skills

Responsible for providing pre-sales and post-sales support to customers. Is liaison between customers and the manufacturing, accounting, and planning groups to resolve all customer requests including order status, delivery projections, product returns, and billing questions. Collect data from engineering teams and incorporate information into detail drawings, purchase specifications, weldments, and assembly drawings

• Enters orders, coordinates responses to order change requests, and confirms orders to customers via open order reports
• Provides customers with product return authorization. Reviews warranty claims with quality department. Expedites repairs.
• Provides quotations to customers from quote teams. Suggests pricing for non-standard items.
• Enters orders and forecast into sales and operating template for financial reporting and planning on a monthly basis. Creates the Revenue forecast for the Fairport plant and tracks shipments, reporting revenue against plan on a weekly basis to divisional management.
• Provides solutions to routine commercial problems.
• Routes sales inquiries to the appropriate commercial owner.
• Develops relationships within customer’s procurement team to position Corning as a responsive and capable supplier.
• Actively works with customers to address payment delinquencies.
• Generates and publishes reports related to sales metrics such as monthly revenue, backlog, and on-time deliveries.

Basic Qualifications:

Education

• Associates Degree required, Bachelors’ degree preferred

Required Skills

• Minimum 3 years’ professional work experience, in a role where data entry is required preferred
• Knowledge of manufacturing fundamentals preferred
• Microsoft Excel - intermediate proficiency preferred
• Microsoft Word proficiency preferred
• Excellent written and verbal communications
• Ability to prioritize and effectively manage time
• Ability to handle stressful environment and multi-task
• Diplomacy - able to deliver bad news in a good way
• Desire to “roll up sleeves” to work directly with customers and internal project teams.
• Well organized, process oriented, has systematic approach to problem solving
• Able to work independently
• Ongoing customer support/negotiation
• Timeliness and accuracy of order entry, customer responses, and reports.
• Formal and informal customer feedback

Additional Information

• No third party resumes will be accepted
• Drug testing and/or other employment-related inquiries may be conducted
• CTG will consider for employment-qualified applicants with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.
• All interested individuals MUST be able to work on a W2 Tax basis (no C2C or third party vendors)
• CTG is an Equal Employment Opportunity employer
• CTG is an E-Verify Company

CTG is a leading provider of digital transformation solutions and services that accelerate clients’ project momentum and achievement of their desired IT and business outcomes. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. CTG has operations in North America, South America, Western Europe, and India. For more information, visit www.ctg.com.

Our culture is a direct result of the people who work at CTG, the values we hold, and the actions we take. In other words, our people are the culture. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. Part of our mission is to cultivate a workplace that attracts and develops the best people, reflected by our recognition as a Great Place to Work-certified company across many of our global operations.

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws.

CTG is an Equal Opportunity and Affirmative Action Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. Our Affirmative Action program serves to promote occupational equality and diversity through good faith efforts. CTG is fully committed to promoting employment opportunities for members of protected classes

Job Types: Full-time, Contract

Pay: $20.00 - $22.00 per hour

Schedule:

• Day shift
• Monday to Friday

Ability to commute/relocate:

• Canton, NY 13617: Reliably commute or planning to relocate before starting work (Required)

Education:

• Associate (Preferred)

Experience:

• professional work with data entry: 3 years (Preferred)

Work Location: One location