Production associate

Description

CTG is assisting a client in Conyers, GA in staffing a Print Production Associate.

Location : Conyers, GA

Hours : 8 am to 5 pm, M-F

Job Type : Hourly Consultant

Duration : Up to a Year

Pay Range : $13 to $18 / hr Based on Experience

• Perform basic copying, faxing, printing and scanning functions
• Pro-actively manage consumables and supplies using the Days Of Supply calculator
• Maintain on-site operator replaceable parts inventory
• Collect equipment meter information and submit for billing purposes
• Perform basic equipment problem diagnosis
• Serve as the primary customer contact for equipment support and service
• Coordinate Move / Add / Change (MAC) process
• Perform Data Entry for activity and asset tracking - Provide on-going end user training on equipment
• Point of contact for equipment removal and delivery
• Contact service as required (Xerox and 3rd party)
• Utilize Xerox web-based applications as required
• Download and install printer drivers on end-user equipment
• Perform printer mapping to PC as required
• Escalate printer network issues to appropriate resource
• Perform Advanced Customer Training (ACT) or DocuCare maintenance and diagnosis functions
• Manage and maintain on-site parts inventory using PM4
• Ensure SLAs are adhered to per SOW
• Physical device management and control
• Device Configuration (Enter IP address, scanning templates, User access levels. Scan to File / Email,
• Monitor / apply current patches

SKILLS :

• Ability to demonstrate Network Connectivity Knowledge (Device Management, Print Queue, Print Driver
• Demonstrate ability to utilize competitive product and network management tools as required
• Able to demonstrate ability to download and install files (fonts, drivers, from internet sites; open, complete and save / print internet forms
• Able to demonstrate ability to perform mail merges
• Able to demonstrate intermediate knowledge of MS Word or equivalent : Insert images; Create / manage tables and columns;

Edit headers / footers; Create forms; Create / manage multiple sections

Able to demonstrate intermediate knowledge of MS Excel or equivalent : Navigate multiple worksheets within a workbook ;

create charts / graphs; use basic math functions; create basic formulae

• Able to demonstrate working knowledge of MS PowerPoint or equivalent : Open and create basic presentations, open saved, print using different options
• Able to demonstrate Working knowledge of account-relevant applications (., Adobe Acrobat, file conversion or graphic arts applications )
• Able to demonstrate basic knowledge of network (., how to add or delete a network printer)
• Able to demonstrate ability to recognize PC to printer connectivity
• Able to demonstrate basic knowledge of Digital Front Ends
• Able to demonstrate functional knowledge of MAC when required by client

EXPERIENCE :

1-2 years relevant experience resolving customer and equipment printing issues

EDUCATION :

Minimum High School diploma or equivalent

Last updated : 2024-08-13

Salary : $13 - $18