What are the responsibilities and job description for the Quality Manager position at CTL Group?
CTLGroup is looking for a Quality Manager that will be able to play a key role in continuing to improve, develop, and oversee the implementation, maintenance, and performance of an efficient Quality Management System (QMS). We are looking for someone who can provide leadership, direction, and oversight that ensures high quality performance and procedures throughout the organization.
This individual will report to the Vice President.
Essential Duties and Responsibilities:
- Create and maintain a written set of quality policies and procedures and that covers all critical processes within the firm (Quality Manual);
- Establish and maintain a Document Control System to ensure that procedures, work instructions, forms, and other relevant Quality Management System documents are maintained in a retrievable fashion and that controlled copies of these documents are available to appropriate personnel;
- Establish and implement an internal audit process to ensure that the Quality Management System is followed and is effective. Perform company-wide audits of quality processes and procedures with appropriate and corrective action where necessary;
- Facilitate continual improvement in the Quality Management System, in the work product, processes, and procedures of the firm;
- Establish and conduct Quality Management System training for existing and new employees;
- Monitor the status of measuring and test equipment, and alert personnel to upcoming out of calibration events (including verification, check, and standardization);
- Monitor the corrective action, notice of anomaly, nonconformance, client complaints, and deviation processes to ensure timely resolution of issues;
- Maintain, publish and update the Approved Suppliers List (ASL) for all key materials and services;
- Assist Groups with the implementation of the Quality Management System as it applies to specific needs within the Groups;
- Make recommendations to the President regarding quality issues and modifications to the quality program and systems;
- Create and implement firm’s QMS processes and procedures;
- Establish and implement an internal audit process to ensure that the Quality Management System is followed and is effective. Perform company-wide audits of quality processes and procedures with appropriate and corrective action where necessary;
- Work closely with managers to ensure business needs are being met;
- Maintains high ethical standards by using sound judgment that benefits both CTLGroup and its customers.
Required Education and Experience:
- Bachelor’s degree in Business, Engineer or related field;
- Minimum of eight years of relevant experience or equivalent combination of education and experience;
- Working knowledge of Quality Assurance Standards (i.e. ISO 9001, ISO 17025, NQA-1, AASHTO R18-10);
- Experience with implementing quality industry best practices;
- Experience with laboratory operations
- Experience in understanding business processes, systems, and performance metrics;
- Excellent presentation and communication skills;
- Ability to work independently with multiple levels of management and clients.
Preferred Education and Experience:
- Prior experience working with professional service firms.
Physical and Travel Demands:
- Work is performed in an office environment with exposure to prolonged sitting and use of computer;
- Up to 20% travel may be required.
*This job description describes the general nature of the position. The above declarations are not intended to be a complete list of responsibilities, skills and abilities required to do the job.
CTLGroup provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
