What are the responsibilities and job description for the Full Time Tier 1 Technician position at CTMS?
At CTMS, we understand that it's not just about the technology; it's about the people behind it. Our commitment to exceptional customer service sets us apart from the rest. We believe in fostering a supportive and collaborative environment where your skills and ideas are valued.
CTMS is looking for a Full Time entry level Tier 1 Technician in the San Antonio, TX area to provide internal support for service contract customers. Full Time Tier 1 Technician candidates should have a mix of technical and customer service skills, and be passionate about technology and helping people. We support both Macs and PCs, BYOD, printer, faxes, copiers, etc. Strong Organizational skills are a must!
The salary range for the Full Time Tier 1 Technician position is $36,000-$44,000; commensurate with experience.
Tier 1 Technician Basic Function/Responsibilities:
- Able to handle PC preps as well as basic PC installs
- Able to handle basic break/fix issues
- Able to troubleshoot basic network issues.
- Basic level of client communication and coordination.
- Able to work effectively as a project resource.
- Normal coverage is Monday through Friday, 9am-6pm. Due to client need for a flexible schedule, technicians may be required to comei n early and/or stay late. The department manager will give as much notice as possible in these circumstances but flexibility is key in our team and often we are given short notice in client emergency situations.
Full Time Tier 1 Technician duties include but are not limited to:
- Ability to navigate Windows Desktop Operating Systems.
- Basic understanding of TCP/IP and networking protocols.
- Basic understanding of applications such as email, Microsoft office.
- Ability to load and install client applications.
- Ability to install and diagnose printers and printing issues.
- Ability to diagnose issues with Windows services.
- Understanding of basic windows security features. Ability to work with Antivirus tools, and virus removal tools.
- Ability to install and configure Windows Desktop Operating Systems.
- Basic knowledge of Windows Powershell command basics.
- Basic knowledge of WiFi concepts (WPA).
- Basic knowledge of Active Directory – Create users, edit users, join computers to domains, setup profiles.
- Ability to communicate with clients, show patience and good oral skills.
- Good organizational and time management skills – Keep time and work on tasks efficiently.
- Ability to drive to various locations, as needed. Mileage is reimbursed at the Federal rate.
There are many opportunities for advancement based on experience, and technical education, and certifications..
Other Requirements:
- Must be a U.S. Citizen, Permanent Resident, or and have a valid permit to work in the United States.'
Compensation details: 36000-44000 Yearly Salary
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About the Company:
CTMS