Service Manager

Service Manager

Location: Pocomoke, Maryland

What makes us great:

At the heart of our Company is a dedication to delivering energy that drives progress.  We put people first, work to keep them safe and build trusting relationships. 

Benefits/what’s in it for you?

• Flexible work arrangement
• Competitive base salary
• Fantastic opportunities for career growth
• Cooperative, supportive and empowered team atmosphere
• Annual bonus and salary increase opportunities
• Monthly recognition events
• Endless wellness initiatives and community events
• Robust and customizable benefit packages-choose what works best with your life. Options include generous 401k, medical, dental and life insurance, tuition reimbursement, compensated volunteer hours and MORE!
• Paid time off, holidays and a separate bank of sick time!

What you'll be working on....

Responsibilities include, but are not limited to, performance of field work at customer locations, managing Service Department operations, participating in the capital and operating budget cycles, and controlling expenses.

• Provide efficient use of service department personnel and equipment through effective scheduling and customer billing.
• Prepare work orders as needed
• Prepare job costing estimates as needed
• Schedule service personnel in a manner that assures work is being completed to meet customer expectations.
• Perform field service work as required
• Participate in "on-call" rotation as required by the district manager
• Manage contractors to maximize profitability and customer service
• Recruit and maintain list of qualified contractors to perform service work as required.
• Review completed work orders for accuracy
• Inspect completed jobs on a random basis for quality control.
• Ensure that training is provided to familiarize personnel with Company Service Policy and O&M procedures.
• monitor and evaluate the performance of department personnel.
• Review and submit payroll.
• Keep abreast of all rate changes and ensure proper billing
• Price out completed jobs
• Resolves complaints of dissatisfied customers.
• Review scheduling for service personnel to assure work is being completed and customers are satisfied.
• Review completed work orders to evaluate the accuracy and the effectiveness of the work performed.
• Physically inspect completed jobs on a random basis to ensure compliance with Company and industry standards.
• Price completed jobs and forward to Customer Accounting for further processing.
• Maintain appropriate parts inventory, prepare Purchase Requisitions and initiate orders for additional parts stock, as necessary.
• Prepare Purchase Requisitions and initiate orders for operating equipment and supplies.
• Participation in preparation of budgeting of accounts.
• Perform other duties as assigned by the District Manager.

Additional Responsibilities:

• Directly supervises all employees in the Service Department.
• Review daily billing schedule and ensure it is completed and mailed.
• Tracking of the Purchase orders
• Ensure vehicles and personnel present a positive image by appearance and attitude
• Assists in the preparation of the district capital and operating budgets.
• Maintains a good rapport with customers and suppliers.
• Maintains high employee morale within the department. Provide necessary training to service personnel and ensure that company and departmental procedures are followed. Keep abreast of any changes in documentation requirements.

Who you are....

• 1-3 years related work experience
• High School Diploma
• PC experience mandatory, Management experience necessary
• Excellent customer contact skills. Excellent supervisory skills.
• Strong organizational skills.
• Above average technical expertise with regard to propane appliance and equipment installation
• Working knowledge of the policies, procedures and regulations pertaining to the company and the propane gas industry
• Ability to create, customize and apply intermediate Microsoft Word and Excel skills to many variable spreadsheets and office documentation. Intermediate Windows skills required to navigate, store and apply filed folder management, and general software applications.

Chesapeake Utilities Corporation is an equal opportunity employer committed to creating a diverse workforce and a culture that promotes a sense of belonging for all employees.  We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability or veteran status, among other factors. Applicants with a disability that need assistance applying for a position may email human_resources@chpk.com or Ruth Warner, Director, Human Resources Operations at rwarner@chpk.com.