Job Posting for Field Service Technician at CUL1000CULL2
We are currently seeking a Field Service Technician for our Little Rock, AR area market to perform all service work on our filtered water systems, including bottleless water coolers, ice machines, sparkling water dispensers, and coffee brewers. This includes installations, maintenance repairs, and preventative maintenance. The Field Service Technician also acts as the face of Quench, providing a positive customer service experience during site visits. The Field Service Technician reports to the Field Service Manager and will operate a company vehicle. We provide a hands-on training process upon hire.
A typical schedule for a Field Service Technician is Monday-Friday, 7:00AM-4:00PM. This may slightly vary depending on service market.
Certain positions or jurisdictions may require COVID-19 vaccination unless included in the company testing protocol, medically contraindicated or due to a bona fide religious belief or practice.
Responsible for troubleshooting product for required repairs
Routinely change water filters, clean and sanitize water tanks, change UV bulbs and clear water lines
Visually inspect for leaks and malfunctions
Perform service agreement tasks and other job-related duties as assigned
Responsible for following company and customer safety policies and procedures
Maintain and comply with company vehicle maintenance policy and procedures
Technician will have strong technical and mechanical aptitude
Technician will have familiarity with basic tools and maintain ability to transport both equipment and tools to customer sites
Electronically transferring customer and company information
Regular and reliable attendance
Experience in repair and maintenance
Technical school degree preferred
General Computer Skills required
Microsoft Office experience preferred
Must have good verbal and written skills
Ability to learn the internal workings and repair approaches to repairing water coolers
Ability to work in a fast pace environment where quantity and quality go hand in hand
A clean work record and ability to pass a pre-employment drug screen
Physical requirements include ability to bend, squat, walk with heavy equipment, climb ladders, and lift 70 pounds
Valid driver’s license
Must be at least 21 years old
Benefits & Perks
Company vehicle & gas card
Flexible Spending Account
401(k) Plan with Employer matching
Employee Referral Bonuses
Quench USA, Inc. offers bottle-free filtered water solutions for healthy and environmentally conscious consumers outside the home, through direct sales and independent dealers across North America. Our bottle-free water coolers, ice machines, sparkling water dispensers and coffee brewers, purify the existing water supply to provide reliable and convenient filtered water to a broad mix of businesses, including government, education, healthcare, manufacturing, retail, hospitality, and other large commercial customers, including more than half of the Fortune 500. Quench has grown from a small regional company to a national and international leader that had a successful NYSE public offering in 2016 and is now a strategic company owned by private equity backed Culligan. The Company has a sustainable mission and value proposition and is the leading consolidator in a fast-growing market. Headquartered in King of Prussia, PA, Quench has sales and service operations across North America to serve our 60,000 customers, and a network of over 250 independent dealers selling products under the brand names Pure Water Technology, Wellsys and Bluline. Quench is a Culligan Company.
Founded by Emmett Culligan in 1936, Culligan is a world leader in delivering superior water solutions that will make a real difference in improving the health and wellness of consumers. The company offers some of the most technologically advanced, state-of-the-art water filtration and treatment products. These products include water softeners, drinking water systems, whole-house systems and solutions for businesses. Culligan’s network of franchise dealers is the largest in the world, with over 900 dealers in 90 countries. Many Culligan dealers have valuable equity in their local communities as multigenerational family owners of their franchises. For more information visit www.culligan.com.
Values: Be Quenchy
\KWENCH – ee\; adjective
Going “above and beyond” for one’s customers, colleagues and company.
Demonstrating positivity, dependability, honesty and collaboration.
Balancing life and work, and having fun doing it.
Quench offers competitive salary and benefits, performance bonuses, and incentive awards. We are proud to be an Equal Opportunity Employer. Quench provides equal opportunity in all of our employment practices to all qualified employees and applicants without regard to sex, sexual orientation, race, color, religion, gender, national origin, ethnicity, age, disability, marital or family status, pregnancy, military status, veteran status, genetic information or any other category protected by federal, state and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, benefits, training, social and recreational programs. All such employment decisions will be made without unlawfully discriminating on any prohibited basis.