Community Support Associate / Target Case Manager

Community Support Associate: Job Summary

A Community Support Associate (CSA) provides assigned Medicaid eligible clients the services necessary to allow them to live with maximum independence in the community. The CSA provides intervention in the form of skills training, cueing, or supervision in the client’s treatment plan; medication adherence and recognizing symptoms and side effects; non-clinical but therapeutic behavioral intervention, support, and skills training; assistance in accessing and utilizing community resources; emotional regulation skills; and developing and enhancing interpersonal skills.

Duties and Responsibilities

• Completes documentation accurately, within the Medicaid mandated time frames including treatment plans, progress notes, discharge summaries, and intake paperwork.

• Provides intervention services to identified participants and consults with the treatment team to identify the needs and level of support for the client.

• Attends bi-weekly supervision with clinical director; utilizing case review feedback and following through with instruction/directive provided.

• Always maintains confidentiality of client information, including during community-based activities in which services are provided.

• Follows all safety guidelines with clients, including reporting abuse policies.

• Adhere to time and attendance policies and maintain a record, in good standing, of regular and reliable attendance and punctuality, in order to provide quality and

consistent patient care

• Adhere to Cultivate Behavioral Management Corp policies and procedures

• Perform other duties as assigned

Qualifications

• Must be at least 18 years of age or older

• High school diploma, GED, or qualifying documentation from a comparable educational entity

• One (1) year of full-time experience working with individuals who receive services for treatment of a mental health disorder or co-occurring disorder

• Successfully complete within six (6) months of hire the department-led or approved training program described in Kentucky State Regulations 908 KAR 2:250. CSA

• Complete six (6) hours of training or education related to the specification of: 1. Principles of recovery and resilience, 2. Principles of psychiatric rehabilitation, 3. Effective listening and communication skills, 4. Diagnosis and medication management of mental health disorders or co-occurring disorders, and 5. Crisis coping skills.

Knowledge, Skills and Abilities:

• Excellent interpersonal skills

• Sophisticated communication skills, both verbal and written, including being an active listener

• Ability to work independently, as well as being an active and productive participant of the team

• Ability to form and maintain relationships and to model and encourage positive collaborative behaviors with internal and external stakeholders

• Ability to maintain a passion for advancing the therapy field, and inspire others to seek continuous improvement in the delivery of services

• Ability to maintain a positive and compassionate attitude

• Process and deadline driven, detail-oriented, with excellent organizational and time management skills

• Ability to deliver timely results while managing multiple projects with competing priorities

• Ability to remain current on professional updates, new treatments, protocols, and licensure requirements within the field

• Highly motivated and energetic during work hours

• Experience and competency with the Microsoft Office Suite including Word, Excel, PowerPoint, Outlook eMail and Calendar

• Excellent communication skills both written and verbal

• Independently seeks professional development

• Ability to successfully complete all required background and drug screens

Working conditions

Physical Conditions:

• Ability to bend, kneel, crouch, and spend time on your feet as well as an ability to lift items up to 50 lbs

• Endurance to move rapidly from a seated position to a standing position to accommodate treatment plan and/ or for the safety of the patients

• Requires eye-hand coordination and manual dexterity enough to operate office equipment, etc.

• Ability to communicate effectively using audio and video tools on a variety of platforms delivered through electronic devices

Target Case Manager: Job Summary

The Target Case Manager secures, coordinates, monitors, links and advocates for unified goals and services with organizations and personnel on behalf of the identified patient and their family, in targeted populations, in order to meet their individual needs, and achieve successful outcomes.

Duties and Responsibilities

• Works with community partners and available resources, attempting to minimize barriers that prevent the identified patient and family from accessing services

• Gathers and relays clinical information to secure funding for mental health services for patients, who are identified as needing a higher level of care due to emotional or behavioral difficulties and substance abuse, frequently classified as SMI (severe mental illness) or SED (severe emotional disturbance) or SUD (Substance Use Disorder)

• The Target Case Manager and the treatment team collaboratively develops goals and works on identified treatment needs in different domains of functioning: Basic Care, Educational, Vocational, Physical Health, Legal, and Mental Health

• Adheres to Cultivate policies and procedures

• Performs other duties as assigned

Qualifications

• Bachelor's degree in a helping field

• One year of experience working with the targeted populations

Knowledge, Skills and Abilities:

• Process and deadline driven, keen attention to detail

• Highly motivated and energetic during work hours while maintaining a record of reliable attendance and punctuality

• Ability to deliver timely results while managing multiple projects with competing priorities

• Excellent interpersonal skills

• Sophisticated communication skills including actively listening

• Ability to work independently or as part of a team

• Ability to form and maintain relationships and to model and encourage positive collaborative behaviors

• Proficient in the use of the Microsoft Office Suite, including Word, Excel, PowerPoint, Outlook eMail and Calendar

• Ability to successfully complete required background and drug screens

Working conditions

Physical Conditions:

• Ability to bend, kneel, crouch, and spend time on your feet as well as an ability to lift items up to 50 lbs

• Endurance to move rapidly from a seated position to a standing position to accommodate treatment plan and/ or for the safety of the patient

• Requires eye-hand coordination and manual dexterity enough to operate office equipment, etc.

• Ability to communicate effectively using audio and video tools provided through various tools, accessed through electronic devices