Surety Bond Processing Team Lead (Surety Bond Professionals, Inc)

At Surety Bond Professionals, Inc, we specialize in providing bonding solutions tailored to the unique needs of our clients in the construction and contracting industries. As a boutique bonding agency, we pride ourselves on our commitment to personalized service and our ability to offer tailored bonding solutions that help our clients win projects.

We have a heavy focus on a company culture that is both team oriented and service oriented for clients. The CEO, has a sincere focus in creating a best place to work for everyone on the team with market leading benefits and work environment.

Job Description:

We are looking for an experienced Surety Bond Processing Team Lead to coach our team of Surety Bond Processing Specialists. This pivotal role involves overseeing the efficient processing of surety bonds, enhancing team performance, and ensuring compliance with both industry standards and client expectations.

Responsibilities:

• Lead and manage a team of 5-10 Surety Bond Processing Specialists, ensuring efficient team operations and high-quality output.
• Develop and implement process improvements to increase efficiency and accuracy in bond processing.
• Conduct quality assurance checks to ensure all surety bond documents meet compliance and accuracy standards.
• Provide training and development opportunities for team members to enhance their skills and knowledge.
• Address and resolve escalated client issues, maintaining high levels of client satisfaction.
• Prepare and analyze operational reports, presenting insights and recommendations to senior management.
• Collaborate with sales teams and other stakeholders to support overall company objectives.

Qualifications:

• Bachelor’s degree in Business Administration, Finance, or related field preferred.
• Minimum of 5 years experience in bonding, insurance processing, or a closely related field, with at least 2 years in a supervisory role.
• Demonstrated ability to lead and motivate a team.
• Strong analytical and problem-solving skills.
• Excellent verbal and written communication abilities.
• Proficiency in Microsoft Office and familiarity with industry-specific software.

Benefits:

• Competitive salary based on experience and qualifications.
• Employer Paid-Comprehensive benefits package including health, dental, and vision insurance.
• 401(k) plan with company match.
• Generous paid time off including vacation, sick days, and holidays.
• Continuous professional and personal development opportunities.