Community Support Services Supervisor- 122530455

To provide supervision of the daily operation of the emergency domestic violence shelter. This position provides services to women and their children to enable them to recover from the effects of domestic violence by making them feel safe. Must be able to relate to customers in a non-judgmental manner and make appropriate referrals for victims when needed.  

Worker arranges transportation with school officials to ensure that children residing at the shelter attend school daily.  Employee may occasionally transport victims to appointments or community resources.  Employee arranges for police escorts for victims when necessary.

Worker staff's cases with assigned Care Center counselors related to the resident's activities at the shelter. Worker is responsible for sharing, with counselors and social work supervisor, realistic observations of the victim and their children in order to help them obtain needed services. Worker encourages victims to keep appointments and follow plans developed with the counselor.  Employee conducts shelter exit interviews with victims.   Worker plans menus and purchases and accounts for needed food and supplies. Worker ensures that all equipment and house maintenance is in satisfactory condition by arranging for repairs when needed. Worker is responsible for the record keeping of all services rendered to customers at the shelter. 

Work answers the domestic violence crisis phone, when necessary, and documents as required. Worker is responsible for maintaining a file of information and referral sources for area community resources.  The responsibilities include compiling statistics and reports from case file data. 

The work schedule is normally 40 hours per week Mon–Fri., 8:00 a.m. -5:00 p.m. However, occasional weekend or evening hours are required, primarily to cover staff vacation or sick days.
 
Worker supervises two shelter aides that work after hours to manage the shelter, answer hotline calls, and complete initial paperwork when women enter the shelter. Worker establishes schedules for shelter staff, distributes tasks and evaluates their performances. Worker is expected to work occasional nights, weekends and/or holidays to cover for staff vacations, illnesses and vacancies.
 MINIMUM EDUCATION & EXPERIENCE REQUIRED: Degree from a two-year technical school or community college associate program designed to prepare support personnel for human services agencies and two years of experience in providing direct services to this type population where extensive coordination and liaison with community resources are required; or graduation from high school or equivalent and four years of the above experience.
 
KNOWLEDGE, SKILLS AND ABILITIES: Considerable knowledge of community resources for population served; of social, economic, and environmental conditions of population served; of various supportive services training including household management skills, housing and job resources development and group training techniques. Skill in reading, writing, and arithmetic computations; in appraising needs and exercising good judgment in decision-making; in establishing rapport with clients and a variety of service delivery disciplines and community leaders; in communicating effectively in oral and written form; ability to supervise.
 CONDITIONS OF EMPLOYMENT: The selected applicant will be subject to the following conditions prior to appointment. Failure to complete or fulfill these conditions may result in dismissal.

Each applicant who is tendered an offer for employment for any position with Cumberland County shall be tested for the use of drugs specified in the County policy. Refusal to submit to testing or a confirmed positive test shall be a basis for withdrawal of the conditional employment offer.

Law enforcement background check is required.

Has or is able to obtain a valid North Carolina Drivers License.

This position will require assisting in emergency and/or disaster situations.

The Cumberland County Department of Social Services has a strict dress code policy that must be adhered to. This policy includes specific guidelines related to tattoos and body piercing. 

College transcripts may be submitted on-line via the attachment feature or mailed to Cumberland County Department of Social Services, P.O. Box 2429, Fayetteville, NC 28302. If mailed, they must be postmarked before the closing date of the vacancy in order to be considered for the position. Prior to employment start date, an official transcript must be presented in its original unopened envelope.
 
Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log into your account and click "Application Status."

If there are specific questions regarding this posting, you may contact DSS Human Resources at 910-677-2599.

MISSION

The Cumberland County Department of Social Services stands united to strengthen individuals and families and to protect children and vulnerable adults. We collaborate with our community partners to provide programs and services which engage our customers in improving their quality of life.

VISION

We envision our Department... as a catalyst for improving quality of life through teamwork, partnership, forward thinking, and cutting edge service delivery. We envision our customers...as partners, motivated and empowered to improve their quality of life.

OUR CORE STANDARDS & VALUES

A quality customer experience, business operations and employee experience represents our three Core Standards that guide our principles and values. We have identified eight core values and validating behaviors that define our Departments: Service, Teamwork, Accountability, Diversity, Innovation, Optimism, Integrity and Flexibility.

Salary : $33,849