What are the responsibilities and job description for the Service Supervisor position at Cummins Inc.?
Service Supervisor
Description
We are looking for a talented Service Supervisor to join our Cummins Distribution Business Unit in
Kearney, Nebraska, US (Competitive salary)
The Shop Service Supervisor supervises employees who install, service and repair equipment and machinery
In this role, you will make an impact in the following ways:
Serves as the primary point of contact with customers either on the phone or at the branch, developing positive relationships with key customers.
Analyze customer’s needs, gathers pertinent information, and opens work orders; provides quotes, develops claims, prepares repair plans, schedules work, and provides status updated to customers on repair work
Creates complex work orders including, diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Manager.
Develops positive relationships with key customers; resolves customer concerns regarding Cummins' or distributor warranties; explain charges to customers
Qualifications
To be successful in this role you will need the following skills:
Leadership, Collaboration and Communication skills
Coaching and mentoring for performance development of your employees
Minimum 3 years of experience in a technical role or similar setting.
College, university, or equivalent bachelor’s degree in relevant discipline is preferred
Compensation and Benefits
Base salary rate commensurate with experience. Additional benefits vary between locations and include options such as our 401(k) Retirement Savings Plan, Cash Balance Pension Plan, Medical/Dental/Life Insurance, Health Savings Account, Domestic Partners Coverage and a full complement of personal and professional benefits.
Cummins and E-verify
At Cummins, we are an equal opportunity and affirmative action employer dedicated to diversity in the workplace. Our policy is to provide equal employment opportunities to all qualified persons without regard to race, gender, color, disability, national origin, age, religion, union affiliation, sexual orientation, veteran status, citizenship, gender identity and/or expression, or other status protected by law. Cummins validates right to work using E-Verify. Cummins will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each new employee’s Form I-9 to confirm work authorization.
Job SERVICE
Primary Location United States-Nebraska-Kearney-US, NE, Kearney, Cummins Central Power
Job Type Experienced - Exempt / Office
Recruitment Job Type Exempt - Experienced
Job Posting May 10, 2022, 7:13:30 AM
Unposting Date Ongoing
Organization Distribution Business
Req ID: 220003A1
