IT Manager

CURE International is seeking an experienced IT Manager to join the team as we serve together to Help Kids Heal. Ideal candidates will have a heart for missions that proclaiming the name of Jesus and a passion for operational excellence in information technology and systems.

This is an in-office onsite position, working from the corporate office located in Grand Rapids, Michigan, USA.

Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

POSITION OVERVIEW:

The Information Technology (IT) Manager is responsible for the oversight, planning, installation, management, cybersecurity, and compliance of Information Technology (IT) systems for use by CURE International staff at the Corporate Office and at CURE hospitals. Responsible to determine the IT needs of the various departments and teams within CURE and then research, propose, and implement solutions in support of these technology needs. Provides updates, status reports, recommendations, and proposals to department heads regarding existing systems, proposed enhancements, and new solutions when needed.

Responsible for ensuring the use of all IT systems is secure and that data and systems are protected and recoverable in the event of a disaster. This includes participation as a key member of the incidence response team.

The IT Manager supervises one direct report by supporting and guiding the Information Technology Support Specialist position.

ESSENTIAL DUTIES:

To succeed in this position, an individual must be able to perform each of the following essential duties satisfactorily.

1. Provide oversight and support of IT systems, applications, networks, cybersecurity solutions and helpdesk functions.
2. Coordinate with various department heads to ensure IT systems and solutions are meeting the required needs.
3. Oversee, monitor and audit IT systems security to ensure the use of cybersecurity best practices.
4. Research new business technologies and IT software to enhance the organization's IT systems.
5. Implement new software applications and computer technologies that support organizational goals and objectives.
6. Create schedules for updating the organization’s computer systems and ensure cybersecurity measures are in place.
7. Manage secure network access for remote users using a zero trust network architecture (ZTNA) approach.
8. Document IT policies and procedures, and oversee the preparation of informational documents and how-to guides to help CURE co-workers easily and efficiently utilize the available IT systems, troubleshoot minor computer problems, and navigate new applications.
9. Functional management of hospital IT Managers, answering their technology systems questions, guiding them in CURE IT policy application and adherence, and managing issues that cannot be solved by hospital staff.
10. Host regular network wide IT team meetings, highlighting CURE Technology policies, best practices and building a collaborative team.
11. Responsible for the analysis of system requirements and troubleshooting problems to automate/ improve existing systems.
12. Oversee work queues and priorities of technology systems projects and helpdesk tickets.
13. Assist in negotiating and administering outsourced and consulting contracts and service agreements with technology vendors, including managing CURE’s working relationship with these vendors.

EDUCATION/EXPERIENCE REQUIREMENTS:

1. Bachelor’s Degree in Computer Information Science, or related field, or equivalent experience in related background.
2. Minimum of eight (8) years experience in information technology systems support, project coordination, and system evaluation, selection and implementation.
3. Minimum of three (3) years experience supervising information technology staff.
4. International and/or non-profit experience preferred.

KNOWLEDGE, SKILLS & ABILITIES:

Preferred technology skills:

1. Extensive knowledge of IT systems support, including current operating systems (e.g. Windows, MacOS, iOS, Android and Linux), hardware (e.g. desktops, laptops, Chromebooks, servers, firewalls and networking devices), business applications (e.g. productivity, collaboration, cybersecurity, ERP and CRM), and IT policies and standards
2. Strong, current cybersecurity best practices knowledge
3. Proven ability to implement security risk mitigation and remediation initiatives
4. Strong cloud infrastructure platform and server virtualization knowledge (Google Cloud Platform experience is a plus)
5. Strong system and application selection and evaluation skills
6. Strong project management skills
7. Strong personnel management abilities
8. Strong written and verbal communication skills
9. Google Workspace management, administration and support (strongly desired)
10. Salesforce administration knowledge and experience is a plus