Operations Manager

Job Title

Operations Manager

Job Description Summary

Responsible for managing local office support operations for brokerage services within a specified market. This role will ensure that administrative and operational functions are provided to local offices in an efficient and effective manner. The Operations Manager will provide management oversight for general office support, Brokerage Coordinators, Marketing and Research within their own office(s). They will work closely with the Regional Director of Operations, Managing Principal, fee-earner(s) and staff within the market to provide support and implement strategic initiatives.

Job Description

Job Description

Key responsibilities

Manage Office Operations

• Creatively solve problems to ensure the market’s offices operate in an efficient and effective manner
• Provide formal leadership, mentoring and supervision to the administrative and office operations support staff
• Organize, assist, oversee and lead internal meetings and events
• Collaborate with counterparts in other markets to learn and utilize best operational practices
• Evaluate and document innovative service delivery options and share insights across markets
• Ensure that education, credentials and licensing of staff is current
• Responsible for partnering with talent acquisition on all recruiting and onboarding
• Lead performance management, employee coaching, counseling and policy adherence in conjunction with HR
• Oversee and manage the purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.)
• Oversee office technology implementations, upgrades, support, facilities, telecommunications, emergency preparedness and business continuity planning
• Ensure corporate standards and internal company processes and systems are leveraged
• Coordinate and distribute work between Broker support and Administrators
• Support sales and transactions by working with fee-earners, staff, Project Coordinator, and sign vendor to take action on deliverables expired listings

Strategic Planning / Budgeting

• Work with Managing Principal, FP&A and Regional Director of Operations to draft and finalize budget (revenue and expenses)
• Solicit input from service line, fee-earners and market leads at pre-budget meetings regarding recent wins, pipeline activity, anticipated recruiting and attrition, capital spend, etc.
• Incorporate pipeline information, as needed

Pipeline Management, Revenue Reporting and Forecasting

• Help promote a culture of compliance within office for fee-earners and Project Coordinators to routinely update CRM system
• Communicate and enforce guidelines on updating CRM system within office
• Work with Managing Principal and Regional Director of Operations to follow up with fee-earners, staff, Project Coordinators, as needed, to update pipeline information

Vendor Management / Administration

• Manage purchasing and maintenance of office supplies and office equipment (i.e., furniture, IT equipment, telephones, snack services, plants, etc.) by ordering through Workday, procurement, or outside vendor
• Solicit and negotiate vendor bids, contracts, and pricing

• Oversee any events and conferences within the market
• Manage budget, firm brand, marketing, and PR

Other Administrative Duties

• Track broker licenses, professional memberships, and educational requirements and follow up with fee-earners on any delinquencies or upcoming actions required
• Manage onboarding for all local new hires, including preparing space and equipment
• Work with Regional Director of Operations on business continuity issues such as emergency plans
• Coordinate any moves by designing seating plan and work with Building Services team to accomplish relocations, lease renewals, etc.
• Manage required adjacencies, anticipated recruiting, and attrition
• Track vacancy and utilization metrics within office
• In the absence of an Administrator role within the office, perform administrative duties  such as booking travel, answering phones, managing conference spaces, receiving guests, cleaning kitchens and conference spaces, collecting and distributing mail, run copy room or copier, submitting maintenance requests (See also Administrator / Senior Administrator job profiles for more information)
• Handles all the agreements (light review / liaison w/ legal – execute on MP signature)

Recruiting/Hiring/On-boarding Staff

• Work with HR to develop job descriptions for identified openings, address performance issues, and ensure compliance with record keeping and policy adherence

Background and Experience

Demonstrated experience should include:

• Bachelor’s degree or equivalent experience
• 5-10 years of administrative support experience
• 2 years of executive level support experience preferred

Competencies

• Exposure to project and process management
• Proven ability in conflict resolution
• Exposure to executive communications
• Excellent written, oral, and presentation skills
• Strong Microsoft Office Suite skills
• Knowledge of the real estate industry and business model strongly preferred
• Knowledge of Salesforce, Workday and budgeting software
• Ability to plan, organize, and manage processes
• Ability to read, comprehend, and analyze P&L statements
• Knowledge of HR practices, including recruitment, interviewing, hiring, employee relations, and staff development
• Proven people management skills

Cushman & Wakefield also provides eligible employees with an opportunity to enroll in a variety of benefit programs, generally including health, vision, and dental insurance, flexible spending accounts, health savings accounts, retirement savings plans, life, and disability insurance programs, and paid and unpaid time away from work. In addition to a comprehensive benefits package, Cushman and Wakefield provides eligible employees with competitive pay, which may vary depending on eligibility factors such as geographic location, date of hire, total hours worked, job type, business line, and applicability of collective bargaining agreements.

The compensation that will be offered to the successful candidate will depend on factors such as whether the position is covered by a collective bargaining agreement, the geographic area in which the work will be performed, market pay rates in that area, and the candidate’s experience and qualifications.

The company will not pay less than minimum wage for this role.

The compensation for the position is: $89,250 - $105,000

Cushman & Wakefield provides equal employment opportunity. Discrimination of any type will not be tolerated. Cushman & Wakefield is an Equal Opportunity / Affirmative​ Action employer. All qualified applicants will receive consideration for employment without  regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other characteristic protected by state, federal, or local law.

In compliance with the Americans with Disabilities Act Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position at Cushman & Wakefield, please call the ADA line at 1-888-365-5406 or email HRServices@cushwake.com. Please refer to the job title and job location when you contact us.

Salary : $89,250 - $105,000