Job qualifications

• High school diploma or equivalent.
• At least 1 year work experience in a business environment preferred.
• Knowledge of mail equipment and USPS regulations helpful but not required.
• Strong interpersonal communication skills required. Must maintain a professional phone demeanor. Must be able to communicate and interact effectively with multi-functional and diverse backgrounds.
• Excellent organizational skills required. Requires ability to meet deadlines in an environment with changing priorities.
• Ability to handle sensitive and / or confidential materials a must.
• Attention to detail.
• Must work well in a team environment.
• Good problem solving skills necessary, with an ability and understanding of when to escalate a problem to a supervisory level.
• Proven customer service skills required in order to create, maintain and enhance customer relationships.

Job duties

• Incoming Mail/packages:

• Date stamp, sort and distribute US Mail and special mails (Fed Ex, UPS, Parcel Post, etc.)
• Maintains files, logs and records on all incoming mail
• Deliver special and rush packages.
• Delivers mail to each department, person, or pre-established drop area as required by the client.

• Outgoing Mail/packages :

• Complete all mailings in timely manner.
• Sort and stamp outgoing mail.
• Process out going accountable packages
• Operate postage machine according to policy and regulations.
• Prepares for mailing Certified, Registered, Insured articles, special mails. Maintains files, logs, and records.
• Daily Picks up of outgoing mail and interoffice mail from each department or pre-established drop area as required by the client.

• Other:

• Maintain a clean shipping area and Van
• Communicate with supervisor or client on job or deadline issues.
• Assist in orienting new employees to the policies and procedures at the client site.
• Utilize software mail applications where applicable.
• Answer telephone in Mailroom.
• Adhere to C&W Services policies in addition to client site policies.
• Use equipment and supplies in a cost efficient manner.
• Other duties as directed by management

Job relationships

Frequent interaction with internal and external customers including staff, clients, management where courtesy and tact is required. Serves as a primary contact with clients.