What are the responsibilities and job description for the Receptionist position at Custom Lighting Of Suffolk?
Are you looking for a job that has a great work environment and exciting team? Get charged up for success at Custom Lighting of Suffolk!
Custom Lighting of Suffolk was established in 2001 and is located in Mattituck, NY. For over twenty years Custom Lighting of Suffolk has been the leading electrical contractor and premier electrical contracting company of the North Fork. At Custom Lighting of Suffolk,our company is full of opportunities to grow and advance in your profession.
Why Choose Us?
Tired of feeling overworked and underpaid? We hear you, and we've got a solution. Custom Lighting of Suffolk offers the dream schedule. 5 day work week, NO weekends, nights or holidays! And no, we're not just sitting around here. While others might be short circuited, our company is getting charged up, keeping us consistently booked 1-2 weeks in advance with quality work.
We're on the lookout for long-term, full-time Receptionist who are ready to amp up their careers.
Receptionist Role:
As a secretary at Custom Lighting of Suffolk, you will play a crucial role in ensuring seamless communication and customer satisfaction. Your primary responsibilities include:
- Customer Interaction: Serve as the first point of contact, providing a friendly and professional voice to our customers. Address inquiries, provide information about our services, and ensure a positive experience.
- Departmental Liaison: Effectively communicate customer needs to the relevant departments, facilitating smooth operations.
- CRM Management: Accurately input customer information into the Customer Relationship Management (CRM) system to maintain organized records. The receptionist should feel confident in using CRM systems for efficient data management.
- Follow-Up Calls: Conduct follow-up calls for unanswered quote responses, open invoices, and schedule confirmations, ensuring timely and proactive communication with our clients.
- Tech Proficiency: Demonstrate confidence in working with CRM systems and proficiency in Excel for effective data analysis and reporting.
- Schedule Coordination: Collaborate with the office to procure a schedule for the field technicians, ensuring optimal efficiency in service delivery and timely appointments.
Responsibilities:
- Answer Calls, Updating Call logs & Voicemail
- Add calls from voicemail to keep track as well
- Check Email
- Make sure Emails all are being answered. Look back through old ones to make sure they are answered and not overlooked
- Post Office Runs
- Follow up on Notes for Mechanics/Technicians
-Going through open jobs, requests, and making sure the appropriate person/technician is handling the job
- Completed Visit Follow Up on Jobs
-Making sure all notes are correct and updated for the correct job.
- Make sure return visits are created if they specify.
- Make Sure Estimator has lists of materials that the technicians mention in notes that are needed for return visits.
-Double check pricing of materials
- Sift through requests on CRM
-Make sure they are being addressed by correct person or assessment is scheduled
- Confirm schedule for next day and following day appts
- Marketing
- Update photos from jobber into “New Photos” on google drive or if you go out in the field to take pictures / videos make sure you edit them before uploading
- Identifying and helping hire techs or mechanics
- Creating roles - hiring ads are in google drive, you can edit them if needed
- Defining existing roles
- Trainual
-Updating roles and responsibilities
-Updating training accounts - Kohler, Lutron, Leviton, Tesla, etc
-Adding new training programs- making accounts for Mechanics / Technicians
Experience and Skills
- Previous experience in administrative roles is preferred
- Proficient in using Google Drive and Microsoft Office Suite
- Strong organizational skills with the ability to prioritize tasks and meet deadlines
- Excellent written and verbal communication skills
- Customer service-oriented mindset with a professional demeanor
Apply through this ad, and our team will reach out for a confidential interview. Get ready to electrify your career!
Salary : $20 - $30