What are the responsibilities and job description for the Iowa Remote Customer Service Representative - Inbound Call Center position at Customer Contact Services - CCS?
Our rapidly growing team here at Customer Contact Services (CCS) is looking to hire highly motivated Customer Service Representatives.
CCS is a call center/answering service that has been providing solutions to businesses and employment opportunities to individuals for over 45 years. The CSR position is dedicated to primarily answering inbound calls for different clients. The work environment is fast paced, customer focused, and team oriented.
We are seeking sharp and energetic Customer Service Representatives to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues, in addition to various other client requests.
Job duties include answering incoming calls for a large variety of companies, including medical offices, law offices, and much more! As the voices for those companies, we maintain a polite, professional demeanor while taking care of the needs of the caller. We are currently looking to expand our team with friendly, highly motivated, and reliable answering service agents to handle inbound calls for our clients and our client’s callers. This is NOT a telemarketing position.
Two-week mandatory Remote Training is Monday - Friday, 9:00am - 5:30pm CST
CCS provides work at home equipment for in-home set up prior to training.
Responsibilities:
- Manage incoming calls in a timely manner
- Identify callers needs for call resolution
- Provide customers with product and service information
- Accurately process online reservations
- Document call information according to standard operating procedures
- Maintain knowledge base of evolving products and services
- Identify and escalate issues to supervisors
- Maintain Quality Assurance Standards
- Other duties as assigned
Qualifications and Skills:
- Exceptional listening, verbal, and written communications
- Attention to detail
- Data entry and typing skills
- Multitasking
- Dependable
- Positive and professional attitude
- Ability to handle and de-escalate stressful situations
- Ability to cross training / Up training on multiple programs and products
- Pre-employment Computer Skill Assessment
As a Customer Service Representative, you will enjoy BENEFITS such as:
- Great work culture
- Flexible schedule
- Medical, Dental, and Vision insurance
- 401k
- Advancement opportunities
- Supportive leadership team
- A chance to provide EXCELLENT customer service
If you are an outgoing person who loves to help people, this is the job for you!
Job Types: Full-time, Part-time
Work Remotely
Job Types: Full-time, Part-time
Pay: From $12.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Disability insurance
- Flexible schedule
- Health insurance
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- Day shift
- Evening shift
- Weekend availability
Supplemental Pay:
- Signing bonus
Application Question(s):
- Do you have weekend availability?
- Do you reside in Iowa? This position is specifically for Iowa residents.
Work Location: One location
Salary : $12 - $0