Job Posting for Customer Service Agent at Customer First Solutions
We’re looking for an enthusiastic, highly-motivated customer service representative to provide an excellent experience to our customers. Job seekers should have a background in service, and exceptional communication, listening, and problem-solving skills. If you love interacting with people and you’re interested in new opportunities, career growth, and a positive, fast-paced work environment, we want to hear from you!Compensation:
$15 hourly
Responsibilities:
Communicate frequent customer suggestions to the team to troubleshoot
Maintain customer accounts and update with new account information as needed
Reply to incoming calls from customers including products and service questions, general information, and complaints
Work closely with the sales lead to stay up-to-date on service and product knowledge
Make sure each customer’s complaint is addressed with care and precision to achieve full customer satisfaction
Make outbound calls to the Customer
Identify Customer Needs and Provide Solutions
Provide Excellent Customer Service and Customer Relations
Build, maintain, and manage customers' accounts
Qualifications:
Previous work in a customer-facing position
Must possess exemplary interpersonal skills, communication skills, and active listening skills
High school diploma, G.E.D. or equivalent
One year or more of customer service and sales experience (recommended)
Excellent Listening and Communication Skills
Reliable Transportation
Laptop and/or iPad
High-Speed Internet
Quiet Work Space
About Company
Here at Customer First Solutions, we are dedicated to making your success our priority. We have adopted a proven system that provides the training, resources, support, and leadership needed to help you develop professionally, personally, and financially, so you can start living the life you deserve.
Customer Service Representative - State Farm Agent Team Member
Salary.com Estimation for Customer Service Agent in Birmingham, AL
$43,639 to $55,178
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