Compliance - Customer Service Team Lead

Cut N Dry Restoration is currently hiring for a full-time Compliance - Customer Service Team Lead to run our client care coordinators department and be the first representative our customers talk to in the Rancho Cucamonga, CA area. This management position in customer care earns a competitive wage of $23 - $28 per hour depending on experience, with opportunities for growth, overtime availability, and incentive pay.

In addition to competitive pay and our friendly culture, we offer our customer care team the following benefits:

• Medical, dental, vision, and life insurance
• 401(k) plan
• Vacation pay
• Sick pay
• Competitive bonus incentives

So, now that you've learned the who, what, where, and why, you may be wondering HOW? It's easy! Just fill out our initial mobile-friendly online application. We hope to meet you soon!

DAY-TO-DAY

This full-time management position in customer care typically works Monday - Friday 8:00 am - 4:30 pm, with weekends and on-call nights as needed.

As a Compliance - Customer Service Team Lead, you are critical to the success of our company. You oversee the client care coordinators and are the first point of contact for our customers. Using your customer service skills, you make sure that our clients' needs are met and any complaints are addressed and resolved. Working with your team, you ensure that all required information has been collected and passed on to any other teams involved in the project, and that any pictures and documentation are current and up to date. As part of the management team, you make sure that your team is on task and providing customer service that is up to our standards as well as ensure that all personnel are compliant with program and company regulations. You find and develop talent for your team as well as make sure that the right people are in the appropriate roles. You enjoy providing top-notch customer service to our customers and helping our company grow!

ABOUT CUT N DRY RESTORATION

Cut N Dry Restoration started out as a small family-owned business with the goal of providing high-level service that sets us above the rest. Since our beginning, we have kept countless homes safe and free of harmful mold and bacteria commonly associated with water damage. Our team of dedicated and compassionate IICRC-certified technicians care deeply about ensuring clients can come home to a safe living space and will work day in and day out to make that happen.

To ensure our services are top-notch, we implement continual training for our team and cultivate an open atmosphere where each person does their part for shared success. We understand we would be nowhere near as successful without our hardworking team which is why we reward them with exceptional benefits and the best pay in town. Come join our restoration team!

OUR IDEAL COMPLIANCE - CUSTOMER SERVICE TEAM LEAD

• Self-starter - independently tackles tasks and strives to complete objectives
• Analytical - excellent critical thinking and problem-solving ability
• Effective communicator - strong communication skills, both written and verbal
• Adaptable - works well under pressure
• Punctual - effectively prioritizes and delegates multiple tasks
• Professional - represents our company in a professional manner
• Customer-oriented - provides high-quality customer care to our clients
• Detail-oriented - gives clear instructions and guidance to your team

If this sounds like you, keep reading!

REQUIREMENTS

• High school diploma or equivalent
• 2 years of experience in customer service and collections
• 2 years of account management experience
• 2 years in a management role

If you meet the above requirements, we need you. Apply today to join our team!

Location: 91730