What are the responsibilities and job description for the Field Service Engineer - New England position at Cutera?
Company Description
Regional Overview and Travel Requirements:
- Region covers but not limited: Connecticut, Rhode Island, Massachusetts, Vermont, New Hampshire, and Maine.
- May require travel outside territory.
- Travel: up to 2 or more overnights average per week
- Reports to the Senior Regional Manager
Cutera, Inc. (NASDAQ: CUTR) is a leading global aesthetics device company with a comprehensive product portfolio and a global distribution footprint. We are a fast-paced, high-tech medical device company looking for the right person to help grow our business.
Our technology enables physicians to provide sophisticated solutions for a broad range of medical aesthetic applications including improving the skin’s appearance through the treatment of superficial benign vascular and pigmented lesions, unwanted hair removal, improvement in skin laxity and wrinkles, and body contouring and sculpting. Please visit www.cutera.com for more information about Cutera.
Job Description
At Cutera, we know that a company's success starts with its employees. We also know that an individual's happiness depends on being in the right career opportunity with room to grow! We are seeking a passionate, driven Field Service Engineer, to take outstanding care of our customers. This involves providing service support on a broad range of technologies including sophisticated laser and optical delivery systems, radio-frequency, and Co2 devices. The ideal candidate would have a strong electronics background and field experience. This exciting position interacts with sales, technical support, engineering, clinical, and marketing.
The individual will contribute to the support of our customers by servicing existing and new medical technologies/applications. These systems will be located at KOLS, dermatologists, plastic surgeons, and other practitioners throughout the territory.
Qualifications
Duties and Responsibilities:
- Act as company liaison to provide outstanding, courteous, timely, and skilled technical service to Cutera customers.
- Responsible for documenting all service activities in compliance with FDA requirements.
- Ability to work closely as a team member with the dispatch call center group and other Field Service Engineers. Handle call schedule to best serve customer needs.
- Develop resolutions to critical troubleshooting problems; resolve sophisticated issues in creative and effective ways.
- Work closely with Area Sales Manager and direct Manager to identify customers for upgrades, purchases, contracts, and customer training.
Qualifications needed to do this job:
- BS or AS in Electronics, Laser Technology or equivalent
- Field service or military experience is highly desired
- A minimum of 4 years of experience in electronic system troubleshooting. Laser experience preferred.
- Experienced customer service skills - Excellent Emotional Intelligence
- Ability to travel long distances with little notice required.
Compensation considerations:
- Competitive base salary with overtime paid
- Bonuses paid for sales leads
- Car allowance or company van
Additional Information
If you are ready to become part of our spectacular, growing, and FUN company, then apply today!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive other benefits and privileges of employment. Please contact us to request accommodation.
Applicants responding to this posting must be able to provide proof of eligibility to work in the United States. Competitive salary, benefits, ESPP and stock options. Cutera is an Equal Employment Opportunity Employer.
