What are the responsibilities and job description for the Supervisor, Assessment & Testing position at Cuyahoga Community College?
Department: Learning Commons
Location: Metropolitan Campus
Reports To: Interim Program Manager, Testing and Tutoring Services
Recruitment Type: External/Internal
Requisition ID: req4909
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F 8:30 am - 5:00 pm with some nights and weekends.
Number of Openings: 1
Job Description:
Summary
Assists the Program Manager, faculty, students and other professional staff in the organization and operation of the Assessment and Testing Center and/or Tutoring.
Essential Functions
EDUCATION AND EXPERIENCE/TRAINING
CRITICAL COMPETENCIES
PREFERRED QUALIFICATIONS
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Location: Metropolitan Campus
Reports To: Interim Program Manager, Testing and Tutoring Services
Recruitment Type: External/Internal
Requisition ID: req4909
Employment Type: Full-Time Support Staff
Union Position: Non-Union
Work Schedule: Standard College Hours: M-F 8:30 am - 5:00 pm with some nights and weekends.
Number of Openings: 1
Job Description:
Summary
Assists the Program Manager, faculty, students and other professional staff in the organization and operation of the Assessment and Testing Center and/or Tutoring.
Essential Functions
- Oversees the assessment and academic course testing process.
- Ensures high-quality customer service is provided to all prospective students and visitors whether in person, by phone or email
- Ensures accurate administration of English, Math and ESL placement tests to determine proper course placement
- Maintains correct testing procedures and record keeping for Ability to Benefit, classroom and distance learning testing
- Ensures confidentiality and testing integrity and oversees other requested testing as required
- Maintains the security of test storage and distribution
- Explains and issues Course Placement Authorizations to students and refers them to Counseling as appropriate
- Provides routine information and directs callers and visitors to appropriate personnel and department
- Ensures proper staffing during hours of operation
- Provides orientation and training for new assessment technicians
- Meets with team on a regular basis to keep them updated on new policies and procedures
- Manages shift changes to ensure seamless operations and high-quality customer service
- Oversees the tracking of departmental activity through various forms of data collection
- Maintains spreadsheets, files, records, staff schedules, the departmental calendar, forms, and reports records for assessment and testing, including Ability to Benefit
- Supervises and assists in the control, care and inventory of departmental property, supplies and office equipment; requests repairs as needed
- Assists Program Manager in monitoring and projecting assessment costs
- Supervises staff which includes scheduling, assigning, directing work, providing training, and completing performance evaluations
- Performs other duties as assigned
EDUCATION AND EXPERIENCE/TRAINING
- Associate’s degree in a related field
- Significant related experience may substitute for education
- Minimum of three years of equivalent full-time customer service experience
- Demonstrated experience supervising the work of others
- Demonstrated experience with skills assessment testing and interpretation of test results
- Demonstrated experience monitoring a business area’s budget
- Demonstrated experience making sound decisions that affect a work unit or team
- Demonstrated experience in a role requiring diverse problem solving methods in a variety of situations
- Possess working knowledge of Assessment and Testing concepts, practices, and procedures with the ability to use in varied situations as it pertains to the departmental focus
- Ability to work evening and/or weekend hours as needed to ensure Testing and/or Tutoring coverage during all hours of operations
- Ability to effectively complete work assignments independently
- Possess excellent organizational and prioritization skills with demonstrated attention to detail
- Ability to be creative and exercise initiative
- Possess excellent written, verbal and interpersonal communication skills
- Possess strong organizational and time-management skills
- Ability to adjust to changing priorities and respond appropriately to deadlines
- Ability to promote collaboration, teamwork, and involve all stakeholders in decision-making processes
- Proven leadership skills and ability to foster a team environment and work collaboratively
- Possess excellent customer service skills and proven ability to develop and sustain productive customer relationships
- Critical thinker with ability to identify and implement efficiencies within daily operations
- Demonstrated basic project management skills
- Intermediate-level proficiency with Microsoft: Outlook, Word, Excel and PowerPoint
- Ability to confidentially and discreetly handle subject matters requiring privacy and sensitivity
- Ability to collaborate, persuade, gain cooperation and acceptance of ideas on significant projects
- Ability to develop and maintain relationships with key contacts to enhance work flow and quality
- Possess sensitivity to respond appropriately to the needs of a diverse population
CRITICAL COMPETENCIES
- Service Focus
- Collaboration
- Quality of Work
- Leadership
- Communication
- Adaptability
- Time Utilization
- Continuous Improvement
PREFERRED QUALIFICATIONS
- Bachelor’s Degree in a related field
- Demonstrated experience at a community college with basic skills assessment and interpretation of such test results
- Demonstrated supervisory experience
(The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.)
- The work is performed in a normal, professional office environment;
- The work area is adequately lighted, heated and ventilated;
- The employee may sit comfortably to perform the duties of the job and may perform repetitive motions with hands/fingers using a computer mouse and keyboard to type. However, there will be walking; standing; bending; stooping; climbing stairs and ladders; and carrying of various items and equipment;
- Work may also require walking and standing in conjunction with travel to and attendance at meetings and conferences away from the worksite
Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
Special Note:
Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.
Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.
CARE MANAGEMENT SPECIALIST
Community Assessment and Treatment -
Cleveland, OH
COUNSELOR
Community Assessment and Treatment -
Cleveland, OH
Assessment Specialist
Highland Springs -
Highland, OH
