Unit Operations Specialist II

Department: Hospitality Management

Location: Hospitality Management Center at Public Square

Reports To: Associate Dean

Recruitment Type: External/Internal

Requisition ID: req4906

Employment Type: Full-Time Support Staff

Union Position: Union

Work Schedule: Standard College Hours: M-F, 8:30am-5pm

Number of Openings: 1

Job Description:

SUMMARY

Provides functional supervision, coordinates activities of support personnel and performs a variety of complex/diversified tasks related to unit operations.

DUTIES AND RESPONSIBILITIES

• Duties and responsibilities include but are not limited to:
  
• Determines work procedures, prepares work schedules and expedites workflow
  
• May assist staff by scheduling and coordinating support activities
• Provides orientation and training to part time staff
  
• Provides customer service for students, faculty and community patrons by assisting with software support and training, resolving logon issues, monitors classroom equipment and prepares classroom spaces
  
• Supplies operational support to college departments
  
• Contributes in department initiatives, seminars and workshops
  
• Maintains general clerical activity records and compiles basic unit reports
  
• Studies and standardizes procedures for improvement within the unit
  
• Prepares for submission and create budget entry as needed
  
• Functionally supervise student assistants in the assigned unit
  
• Performs other related duties within the job grade and job classification as assigned

REQUIRED QUALIFICATIONS

• High School Diploma/GED
  
• Three years of experience servicing students in an academic setting
  
• Administrative support experience
  
• One year of previous functional supervisory experience
  
• Excellent written and verbal communication skills
  
• Strong customer service skills
  
• Skills in keyboarding, basic math, basic grammar, intermediate level word processing (MS Word) and intermediate level spreadsheet applications (MS Excel)
  
• Sensitivity to appropriately respond to the needs of a diverse population

PREFERRED QUALIFICATIONS

• Associate Degree
• Skills in advanced level word processing (MS Word), advanced level spreadsheet applications (MS Excel)
  
• Advanced level presentation software skills
  
• Experience with Banner Student Information System
  
• Previous experience with assisting in monitoring and preparing a departmental budget

WORKING CONDITIONS

Work is performed in an office setting with moderate noise level. The work schedule is standard college business days/times. Must be able to bend, squat, kneel, reach overhead and lift up to 40 lbs.

Special Note: This is a Full-time (1199/SEIU) Bargaining Unit Position, Grade 05. Full time (1199/SEIU) bargaining unit employees at Cuyahoga Community College will be considered first for vacant positions. Target Hiring Salary: Minimum salary $39,364 /yr

Special Instructions to Applicants: During the application process, you may be required to attach a cover letter and/or resume. It is recommended that you have these documents ready to be attached electronically to the online application. This system accepts only MS Word or PDF attachments. Any employment with the College is contingent upon satisfactory completion of a background check and drug screen.

Affirmative Action Statement: Cuyahoga Community College is committed to attaining excellence through the recruitment and retention of a qualified and diverse workforce. Cuyahoga Community College is an equal employment/educational opportunity institution.